Transportation Software Support Account Manager

McLeod Software; Birmingham (AL); Hybrid; USD 70,000 - 95,000; Full time

Job summary

McLeod Software is seeking an Account Manager in Birmingham, AL to build strong customer relationships and deliver software support solutions. You will work with internal teams to resolve issues and tailor modifications to meet customer needs.

Key responsibilities include proactive problem-solving, help desk management, and ongoing collaboration. Strong communication, detail orientation, and the ability to learn complex systems are essential.

Qualifications

• Experience providing technical support to end users (hardware and/or software).
• Ability to learn internal software and systems.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.

Responsibilities

• Build and maintain customer relationships while delivering software support solutions.
• Resolve customer issues with internal support teams.
• Manage help desk and support activities for assigned customers.
• Update documentation and communicate progress to management.

Skills

Customer account management

Software support

Problem solving

Communication skills

Multitasking

Education

Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Office Suite

SQL/DB2/Oracle

Job description

McLeod Software is seeking an Account Manager in Birmingham, AL to build strong customer relationships and deliver software support solutions. You will work with internal teams to resolve issues and tailor modifications to meet customer needs.

Key responsibilities include proactive problem-solving, help desk management, and ongoing collaboration. Strong communication, detail orientation, and the ability to learn complex systems are essential.