Integration Specialist, ECS — Onboarding & API Support

McLeod Software; Birmingham (AL); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

McLeod Software in Birmingham, AL seeks a Technical Integration Specialist to help customers implement, configure, and support integrations within our software ecosystem. You will troubleshoot, guide on best practices, and assist with onboarding and production support.

Work with customers, vendors, and internal teams to resolve issues, validate workflows, and optimize data exchange across REST/SOAP APIs, web services, and integration tools in a fast-paced environment.

Formación

• Bachelor's degree with 2+ years of customer software support or technical support experience.
• Experience training customers or end users.
• Knowledge of REST/SOAP APIs, web services, and integration concepts.
• Familiarity with JSON, XML, and CSV formats.

Responsabilidades

• Implement, configure, test, and support ancillary software integrations.
• Assist customers with onboarding, upgrades, configurations, and support.
• Troubleshoot integration, API, connectivity, and data exchange issues.
• Review logs and data to identify root causes and solutions.
• Provide training and guidance on best practices for integrations.
• Coordinate with customers, vendors, and internal teams to manage implementations.

Conocimientos

REST APIs

SOAP APIs

SQL

Postman

JSON/XML/CSV

Troubleshooting

Educación

Bachelor's degree + 2+ years experience

Herramientas

Postman

SQL tooling

Microsoft Office

Descripción del empleo

McLeod Software in Birmingham, AL seeks a Technical Integration Specialist to help customers implement, configure, and support integrations within our software ecosystem. You will troubleshoot, guide on best practices, and assist with onboarding and production support.

Work with customers, vendors, and internal teams to resolve issues, validate workflows, and optimize data exchange across REST/SOAP APIs, web services, and integration tools in a fast-paced environment.