Integration Specialist, APIs & SaaS Solutions

Tom McLeod Software Corporation; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Tom McLeod Software Corporation in Birmingham, AL, seeks a Technical Integration Specialist to guide customers through implementing, configuring, and supporting integrations within our software ecosystem. You will troubleshoot, onboard, and advise on integration best practices while collaborating with customers, vendors, and internal teams.

Your role emphasizes strong analytical skills, effective communication, and the ability to manage multiple projects in a fast-paced environment, including

Qualifications

• 2+ years in customer software/hardware support or similar technical support role.
• Experience training customers or end users is required.
• Knowledge of REST and SOAP APIs, web services and integration concepts is essential.
• Working knowledge of SQL and relational databases is required.
• Ability to investigate technical issues using logs, data, and tools.

Responsibilities

• Implement, configure, test, and support ancillary software integrations for McLeod Software customers.
• Assist customers with onboarding, upgrades, configuration, workflow optimization, and ongoing technical support.
• Troubleshoot integration, API, connectivity, and data exchange issues across McLeod systems and third-party platforms.
• Explain technical solutions to customers and provide training on integration best practices.
• Maintain accurate technical documentation and records of implementations and support activities.

Skills

REST APIs

SOAP APIs

SQL

JSON

XML

CSV

API authentication

Integration troubleshooting

Education

Bachelor's degree + 2+ years experience

High school diploma + 6+ years experience

Tools

Postman

Job description

Tom McLeod Software Corporation in Birmingham, AL, seeks a Technical Integration Specialist to guide customers through implementing, configuring, and supporting integrations within our software ecosystem. You will troubleshoot, onboard, and advise on integration best practices while collaborating with customers, vendors, and internal teams.

Your role emphasizes strong analytical skills, effective communication, and the ability to manage multiple projects in a fast-paced environment, including