Mobile ATM Field Technician – On-Site & Travel Ready

Nautilus Hyosung America Inc; Springfield (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Technician to service and maintain ATMs within a defined territory. The role includes on-site support, repair, maintenance and potential training of other field engineers, with some travel required.

The ideal candidate will repair and load software on ATMs, collaborate with support teams, and ensure SLA compliance while providing excellent customer service. On-call duties are part of the role.

Qualifications

• Associate’s Degree in Electronics or equivalent experience; ATM field service experience preferred.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and lift up to 80 lbs.
• Willingness to travel nationwide and work extended hours, including weekends/holidays.
• On-Call duty required for FSE positions with compensation provided.

Responsibilities

• Install, repair, and maintain ATMs within defined territory.
• Train bank staff or vendors on required maintenance tasks.
• Coordinate with internal and external support for maintenance.
• Maintain Service Level Agreements as defined per contract.
• Complete administrative reports in a timely manner.
• Work on products and services of medium to high complexity and travel as needed.

Skills

Electro-mechanical skills

Electronics troubleshooting

Analog & digital voltmeters

Customer service orientation

Education

Associate’s Degree in Electronics

Tools

Analog voltmeter

Digital voltmeter

Hand tools

Lifting equipment up to 80 lbs

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Technician to service and maintain ATMs within a defined territory. The role includes on-site support, repair, maintenance and potential training of other field engineers, with some travel required.

The ideal candidate will repair and load software on ATMs, collaborate with support teams, and ensure SLA compliance while providing excellent customer service. On-call duties are part of the role.