Mobile Associate (Store-in-Store) - Stock & Incentives

T-Mobile US Inc.; Hot Springs (AR); On-site; USD 20,000 - 29,000; Full time

Job summary

T-Mobile US Inc. is seeking a Mobile Associate in a store-in-store setting to engage customers, educate them on wireless solutions, and drive sales in a busy retail environment.

You will use digital tools, build rapport with customers, and help them understand and self-serve with the T-Mobile app. A high‑school diploma and 6 months of related experience are required, with training provided to grow into the Mobile Expert role.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, educates on T-Mobile solutions, and showcases product value.
• Uses digital self-serve tools during interactions to identify needs and demonstrate solutions.
• Completes training on in-store processes, reviews promotions, and stays customer-ready at all times.
• Partners with nearby stores to onboard customers and supports store operations, opening and closing procedures.
• Builds relationships with leadership to support customer experience from setup to device support.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate in a store-in-store setting to engage customers, educate them on wireless solutions, and drive sales in a busy retail environment.

You will use digital tools, build rapport with customers, and help them understand and self-serve with the T-Mobile app. A high‑school diploma and 6 months of related experience are required, with training provided to grow into the Mobile Expert role.