Mobile Associate - Learn, Sell & Grow in Wireless Tech

T-Mobile; Centralia (WA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. in-store Mobile Associates are brand ambassadors who help customers select devices and plans, and demonstrate the latest technology while building lasting relationships. This entry-level role emphasizes learning and growth, with a focus on customer needs and solutions.

As a learning role, you’ll train with your team, develop skills toward Mobile Expert, and benefit from competitive pay, training pay, and broad Total Rewards benefits as part of being part of the Un-carrier team.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Skills

Customer advocacy

Competitive drive

Team collaboration

Balancing customer needs

Age 18+

Authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in-store Mobile Associates are brand ambassadors who help customers select devices and plans, and demonstrate the latest technology while building lasting relationships. This entry-level role emphasizes learning and growth, with a focus on customer needs and solutions.

As a learning role, you’ll train with your team, develop skills toward Mobile Expert, and benefit from competitive pay, training pay, and broad Total Rewards benefits as part of being part of the Un-carrier team.