Mobile Associate: Growth Path to Mobile Expert

T-Mobile US Inc.; Jersey City (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual incentives

Stock grant eligibility

Job summary

At T-Mobile USA, Inc., Mobile Associates work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They help customers choose devices and plans, demonstrate features, and provide a high-energy, customer-first experience in-store and online.

This entry-level role includes on-the-job training and opportunities to advance to Mobile Expert. Candidates should have a High School Diploma/GED and at least 6 months in customer service or sales, preferably in retail.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred. Required
• Strong communication and customer service skills to educate and demonstrate product solutions
• Ability to balance customer needs with performance goals

Responsibilities

• Builds proficiency in serving and selling to customers while delivering a world-class experience.
• Demonstrates devices, services and solutions to meet customer needs.
• Collaborates with store team to resolve issues and drive sales

Skills

Customer service

Sales

Teamwork

Communication

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., Mobile Associates work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They help customers choose devices and plans, demonstrate features, and provide a high-energy, customer-first experience in-store and online.

This entry-level role includes on-the-job training and opportunities to advance to Mobile Expert. Candidates should have a High School Diploma/GED and at least 6 months in customer service or sales, preferably in retail.