Mobile Associate: Grow to Expert with Stock Grants

T-MOBILE USA, Inc.; Brentwood (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Parental leave

Tuition assistance

Disability insurance

Life insurance

Transit discounts

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to join a Retail Team of Experts, delivering a world‑class customer experience while educating customers on devices and services. The role focuses on needs discovery, demos, and building relationships in a fast‑paced environment.

Training is provided, with progression toward Mobile Expert. The position emphasizes collaboration with store teams, adherence to policies, and a commitment to customer satisfaction in a dynamic retail setting.

Qualifications

• Must be a passionate customer advocate and provide world‑class service.
• Must demonstrate competitive drive in a fast‑paced sales environment.
• Willing to learn, collaborate with peers and store leaders to meet goals.

Responsibilities

• Provide a world‑class customer experience and build loyalty through in‑store interactions.
• Demonstrate products and services with hands‑on demonstrations and needs discovery.
• Partner with other teams to resolve issues and hand off small business leads.

Skills

Customer advocacy

Competitive drive

Team collaboration

Balancing needs

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to join a Retail Team of Experts, delivering a world‑class customer experience while educating customers on devices and services. The role focuses on needs discovery, demos, and building relationships in a fast‑paced environment.

Training is provided, with progression toward Mobile Expert. The position emphasizes collaboration with store teams, adherence to policies, and a commitment to customer satisfaction in a dynamic retail setting.