Mobile Asset Analyst(6029-1)

Mega Cloud Lab; New York (NY); On-site; USD 55,000 - 83,000; Part time

Job summary

Mega Cloud Lab seeks a Mobile Asset Analyst to manage corporate mobile device inventory, lifecycle, provisioning, and end-user support. The role includes ServiceNow and MDM administration to ensure compliant tracking and cost optimization.

The analyst will generate reports on fleet utilization and ensure secure disposal of retired devices, while coordinating hardware refreshes and incident resolution.

Qualifications

• High school diploma or GED required; combination with experience considered.
• 2-3 years of experience in MDM, ITAM, or technical support.
• Familiar with iOS and Android devices and lifecycle practices.
• Proficient with ServiceNow asset management modules.
• Strong organizational and communication skills.
• Baseline knowledge of enterprise IT security and data compliance.

Responsibilities

• Maintain inventory of mobile devices across the organization using ServiceNow and MDM.
• Track device assignments, status, and location to ensure audit-ready records.
• Coordinate device provisioning, imaging, and MDM enrollment.
• Manage full device lifecycle from procurement to retirement, including disposal.
• Create reports and dashboards on fleet utilization and costs.
• Resolve service requests and incidents in ServiceNow; ensure security compliance and data privacy.

Skills

MDM

IT Asset Mgmt

ServiceNow

iOS & Android

End-user Support

Reporting & Analytics

Education

High school diploma or GED

Job description

Mobile Asset Analyst(6029-1)

The Mobile Asset Analyst manages corporate mobile device inventory, lifecycle processes, procurement, and end-user support. This role combines technical expertise across mobile platforms with hands-on administration of ServiceNow and MDM systems to ensure enterprise devices are efficiently tracked, deployed, maintained, and retired in compliance with corporate security standards.

Position Details

• Reports To: Manager of IT Assets

• Employment Type: Contract

• Location: Corporate Headquarters

Key Responsibilities

Mobile Device Inventory & Tracking

• Maintain a comprehensive inventory of all mobile devices (smartphones, tablets, laptops) across the organization using ServiceNow and Mobile Device Management (MDM) platforms.

• Track device assignments, ownership, deployment status, and physical location to maintain audit-ready records and resolve discrepancies.

Device Provisioning & Deployment

• Coordinate device provisioning, including system configuration, custom imaging, and MDM enrollment prior to user distribution.

• Oversee the full device lifecycle from procurement to retirement, handling upgrades, warranty tracking, and secure disposal.

• Plan and execute routine hardware refreshes, enforcing proper data-wiping procedures on decommissioned equipment.

ServiceNow Administration & Reporting

• Maintain accurate mobile asset records within ServiceNow, building custom reports, dashboards, and queries to analyze fleet utilization.

• Deliver regular reporting on mobile fleet inventory, operating costs, compliance metrics, and optimization opportunities.

Ticket Management & User Support

• Resolve mobile device service requests and incident tickets within ServiceNow, assisting users with requests, configurations, and troubleshooting.

• Ensure all deployed hardware adheres to internal security policies, data privacy guidelines, and regulatory frameworks.

• Monitor security alerts, execute lost/stolen device protocols, and initiate remote wiping or device deactivation as required.

Qualifications

• High school diploma or GED equivalent; equivalent combination of education and hands-on technical experience considered.

• 2-3 years of experience in mobile device management (MDM), IT asset management (ITAM), or general technical support.

• Hands-on familiarity with iOS and Android operating systems alongside mobile asset lifecycle best practices.

• Proficiency with ServiceNow (or equivalent ITSM platforms), specifically asset management modules.

• Strong organizational skills to coordinate concurrent hardware deployments and incoming support requests.

• Clear written and verbal communication skills for technical documentation and end-user guidance.

• Baseline understanding of enterprise IT security protocols and data compliance standards.

Core Competencies

• Organization & Detail Orientation: Rigorous approach to tracking large hardware fleets and maintaining data accuracy.

• Technical Proficiency: Skilled in managing mobile operating systems, MDM tools, and ITSM software.

• Problem-Solving: Methodical approach to diagnosing hardware, software, connectivity, and enrollment issues.

• Communication: Ability to convey technical instructions clearly to non-technical users, team members, and vendors.

• Compliance & Security: Solid grasp of endpoint security standards, data loss prevention, and corporate risk management.

• Customer Service: Patient, user-focused mindset when troubleshooting and onboarding staff.

Physical Requirements

• Ability to sit or stand at a desk for extended periods during standard business hours.

• Capability to lift and transport hardware shipments and mobile equipment weighing up to 20 pounds.

• Ability to communicate effectively via telephone, email, and virtual meeting tools.

Required Technical Skills

• ServiceNow Asset Management: Required | 2-4 Years Experience | High Priority

• MS Excel (Intermediate): Required | 2-4 Years Experience | High Priority