Mobile Asset Analyst

Innovee Consulting LLC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Innovee Consulting LLC seeks a Mobile Asset Analyst to manage the organization’s mobile device inventory, lifecycle, procurement, and support using ServiceNow and MDM systems. You will ensure devices are tracked, deployed, maintained, and retired per policy, with strong attention to security.

The role requires experience with iOS/Android platforms, ITSM asset modules, and ability to generate asset reports while collaborating with end users and vendors.

Qualifications

• High school diploma or equivalent (GED) required.
• 2–3 years in mobile device management or IT asset management.
• Knowledge of iOS and Android platforms and lifecycle best practices.
• Proficiency with ServiceNow or similar ITSM platforms, especially asset management.
• Strong organization and multitasking abilities with clear communication.

Responsibilities

• Maintain mobile device inventory and tracking in ServiceNow and MDMs.
• Coordinate provisioning, imaging, enrollment, and deployment of devices.
• Manage device lifecycle from procurement to retirement, upgrades & disposal.
• Create reports and dashboards for asset tracking and utilization analysis.
• Process service requests and incidents; enforce security policies and remote wipe when needed.

Skills

ServiceNow

IT Asset Mgmt

Mobile Device Mgmt

Mobile platforms

MS Excel

Education

High school diploma

Tools

MDM systems

ITSM platforms

Job description

Job Summary

The Mobile Asset Analyst is responsible for managing the MTA's mobile device inventory, lifecycle management, procurement, and support. This role requires strong organizational skills, technical knowledge of mobile platforms, and the ability to work effectively with ServiceNow and related IT asset management tools. The Mobile Asset Analyst ensures mobile devices are tracked, deployed, maintained, and retired in accordance with organizational policies and security standards.

Role: Mobile Asset Analyst

Location: 2 Broadway, NY

Duration: Long Term

Job Summary

The Mobile Asset Analyst is responsible for managing the MTA's mobile device inventory, lifecycle management, procurement, and support. This role requires strong organizational skills, technical knowledge of mobile platforms, and the ability to work effectively with ServiceNow and related IT asset management tools. The Mobile Asset Analyst ensures mobile devices are tracked, deployed, maintained, and retired in accordance with organizational policies and security standards.

Key Responsibilities

Mobile Device Inventory & Tracking

• Maintain comprehensive inventory of all mobile devices (smartphones, tablets, laptops) in the MTA environment using ServiceNow and mobile device management (MDM) systems.
• Track device assignments, ownership, deployment status, and location; ensure accurate records and resolve discrepancies.

Device Provisioning & Deployment

• Coordinate provisioning of new mobile devices, including configuration, imaging, and enrollment in MDM systems prior to deployment to end users.
• Manage complete device lifecycle from procurement through retirement, including upgrades, warranty management, and device disposal.
• Schedule and execute device refreshes and replacements; ensure proper data wiping and secure disposal of decommissioned devices.

ServiceNow Administration & Reporting

• Maintain mobile asset data in ServiceNow; create and manage custom reports, dashboards, and queries for asset tracking and utilization analysis.
• Generate regular reports on mobile fleet composition, costs, compliance status, and recommendations for optimization.

Ticket Management & User Support

• Process and resolve mobile device-related service requests and incidents in ServiceNow, including device requests, configuration issues, and technical support.
• Ensure mobile devices comply with MTA security policies, data protection standards, and regulatory requirements.
• Monitor security alerts, manage lost or stolen device response procedures, and enforce remote wipe and device deactivation as needed.

Qualifications

• High school diploma or equivalent (GED); or equivalent combination of education and experience.
• 2-3 years of experience in mobile device management, IT asset management, or related technical field.
• Knowledge of iOS and Android platforms and device lifecycle management best practices.
• Proficiency with ServiceNow or similar IT Service Management (ITSM) platforms, particularly asset management modules.
• Strong organizational and multitasking abilities; ability to manage multiple device deployments and requests simultaneously.
• Excellent written and verbal communication skills; ability to document procedures and provide clear technical guidance to end users.
• Understanding of IT security principles and data protection compliance requirements.

Core Competencies

• Organization & Attention to Detail Ability to manage large-scale device inventories and track assets with precision.
• Technical Proficiency Strong technical skills with mobile platforms, MDM systems, and IT service management tools.
• Problem Solving Ability to diagnose and resolve device configuration, connectivity, and security issues.
• Communication Clear communication with technical IT staff, end users, and external vendors.
• Compliance Awareness Understanding of security policies, regulatory requirements, and data protection standards.
• Customer Service Willingness to assist end users and provide technical guidance in a professional and patient manner.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to lift and carry mobile devices and equipment weighing up to 20 pounds.
• Ability to communicate effectively via phone, email, and video conferencing.

Additional Soft Skills

• ServiceNow: 2 4 years of hands-on experience
• MS Excel: Intermediate-level proficiency, with 2 4 years of experience