Mobile Appliance Repair Technician – Albuquerque

LG Electronics; Rio Rancho (NM); Sur place; USD 33 000 - 39 000; Plein temps

Avantages offerts par ce poste

Full medical, dental, vision benefits

401(k) with company match

Generous PTO

Short-term incentives

Mental health resources

Parental leave

Life and disability insurance

Résumé du poste

LG Electronics is seeking a Field Service Technician (Appliance Repair) to serve the Albuquerque, NM metro area. Travel to customer sites to diagnose and repair LG appliances, using PPE and LG-provided tools on-site.

You will document findings, complete paperwork, and pre-screen upcoming calls, aiming to meet customer satisfaction and first-time fix metrics. The role requires 1+ year in a technical field, valid driver’s license, ability to lift up to 50 pounds, and EPA certification eligibility.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsabilités

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Outils

Tools & diagnostic equipment

Description du poste

LG Electronics is seeking a Field Service Technician (Appliance Repair) to serve the Albuquerque, NM metro area. Travel to customer sites to diagnose and repair LG appliances, using PPE and LG-provided tools on-site.

You will document findings, complete paperwork, and pre-screen upcoming calls, aiming to meet customer satisfaction and first-time fix metrics. The role requires 1+ year in a technical field, valid driver’s license, ability to lift up to 50 pounds, and EPA certification eligibility.