Field Service Technician – Home Electronics Repair (Travel)

LG Electronics, Inc.; New Mexico; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Performance incentives

Mental health resources

Parental leave

Life Insurance

Disability Insurance

Job summary

LG Electronics is seeking a Field Service Technician to service appliances in the Albuquerque, NM area. You will travel to customer homes to diagnose and repair LG equipment, while adhering to safety protocols and documenting service activities.

The role requires 1+ year in a technical field, EPA certification ability, and a valid driver’s license. Competitive hourly pay and benefits are included for full-time staff.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Field service

Appliance repair

Diagnostics

EPA certification

Driver's license

Tools

Diagnostic tools

General hand tools

Job description

LG Electronics is seeking a Field Service Technician to service appliances in the Albuquerque, NM area. You will travel to customer homes to diagnose and repair LG equipment, while adhering to safety protocols and documenting service activities.

The role requires 1+ year in a technical field, EPA certification ability, and a valid driver’s license. Competitive hourly pay and benefits are included for full-time staff.