Mobile Field Service Technician — Appliance Repair

LG Electronics North America; Washington (District of Columbia); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Short-term incentives

Mental health resources

Job summary

LG Electronics North America is seeking a Field Service Technician to join our Seattle-area Customer Service team. You will diagnose, repair, and service LG appliances in customers’ homes, traveling to sites as needed to ensure top product performance.

The role requires hands-on skills with major appliances, a valid driver’s license, and the ability to meet company metrics while delivering an exceptional customer experience. LG offers competitive benefits and growth opportunities.

Qualifications

• Minimum 1 year experience in a technical role (appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical field service

Appliance repair experience

Troubleshooting

Tools & diagnostic equipment

EPA Certification eligible

Driver's license

Tools

Diagnostic tools

Job description

LG Electronics North America is seeking a Field Service Technician to join our Seattle-area Customer Service team. You will diagnose, repair, and service LG appliances in customers’ homes, traveling to sites as needed to ensure top product performance.

The role requires hands-on skills with major appliances, a valid driver’s license, and the ability to meet company metrics while delivering an exceptional customer experience. LG offers competitive benefits and growth opportunities.