Mobile Activation & Tech Support Specialist

Comcast; Knoxville (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

Comcast in Knoxville is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, activation, education, and transactional activities.

You will be a go-to technical resource, helping with activations, troubleshooting, and escalations while maintaining a clean, organized environment and promoting digital options at every touchpoint.

Qualifications

• Strong customer service and communication skills.
• Ability to troubleshoot devices and assist with activations.
• Willingness to learn Comcast digital tools and products.

Responsibilities

• Activate devices and educate customers on setup and features.
• Troubleshoot device or service issues and assist with escalations.
• Process returns or exchanges according to policy and maintain store cleanliness.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast in Knoxville is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, activation, education, and transactional activities.

You will be a go-to technical resource, helping with activations, troubleshooting, and escalations while maintaining a clean, organized environment and promoting digital options at every touchpoint.