Mobile Activation & Support Specialist

Comcast (CC) of Willow Grove; Sugar Land (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast Retail Service Associate position focuses on delivering a best-in-class customer experience for mobile products and services in a store setting. You will handle activations, education, troubleshooting, and escalations while supporting store operations and upsell opportunities.

The role emphasizes strong communication, problem-solving, and teamwork skills, with a baseline pay discussed in base compensation and comprehensive benefits.

Qualifications

• High School Diploma / GED required.
• 0-2 years relevant work experience.
• Strong communication and problem-solving skills.

Responsibilities

• Support store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.
• Assist with mobile activations, education, troubleshooting, and escalations.
• Help with on-demand deliveries, BAPIS, and XM upsell opportunities.
• Maintain clean, accessible store environment and assist with general operations.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate position focuses on delivering a best-in-class customer experience for mobile products and services in a store setting. You will handle activations, education, troubleshooting, and escalations while supporting store operations and upsell opportunities.

The role emphasizes strong communication, problem-solving, and teamwork skills, with a baseline pay discussed in base compensation and comprehensive benefits.