Mobile Activation & Tech Concierge

Comcast Corp.; Peoria (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast Corp. in Peoria, IL is seeking a store associate to support the team and deliver a best-in-class customer experience. You will assist with device activations, BYOD onboarding, setup guidance, and accessorizing to drive revenue.

The role focuses on customer education, problem solving, and ensuring devices and displays are clean and functional. You will handle returns, warranty assistance, and on-demand deliveries while upholding Comcast standards.

Qualifications

• High School Diploma / GED required.
• Strong customer service skills and communication.
• Ability to learn devices, plans, and activations quickly.

Responsibilities

• Provide mobile activations and customer education.
• Guide customers through device setup and connectivity.
• Assist with returns, replacements and warranty processes.
• Upsell accessories and add-ons to enhance experiences.
• Maintain clean, organized store and accurate inventory.
• Deliver a white-glove experience and resolve issues promptly.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Education

High School Diploma / GED

Job description

Comcast Corp. in Peoria, IL is seeking a store associate to support the team and deliver a best-in-class customer experience. You will assist with device activations, BYOD onboarding, setup guidance, and accessorizing to drive revenue.

The role focuses on customer education, problem solving, and ensuring devices and displays are clean and functional. You will handle returns, warranty assistance, and on-demand deliveries while upholding Comcast standards.