Mobile Activation & Customer Experience Specialist

Comcast; East Peoria (IL); On-site; USD 19,320 - 27,517; Full time

Job summary

Comcast in East Peoria, Illinois, is looking for a Retail Service Associate to enhance customer experience through technical support and product education. This role involves assisting in mobile activations, troubleshooting, and maintaining store operations to ensure that customers leave satisfied with their Comcast experience.

Applicants should have a high school diploma, be motivated, and possess customer-focused skills. The position offers a starting pay of $17.00 per hour, emphasizing teamwork and professional integrity.

Qualifications

• Customer-focused mindset with enthusiasm for technology and excellent communication skills.
• Ability to perform troubleshooting and provide operational support effectively.

Responsibilities

• Support mobile activations and customer education by guiding customers through device setup.
• Troubleshoot and resolve complex device or service issues for customers.
• Maintain operations by supporting store resets and ensuring a clean, efficient store environment.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast in East Peoria, Illinois, is looking for a Retail Service Associate to enhance customer experience through technical support and product education. This role involves assisting in mobile activations, troubleshooting, and maintaining store operations to ensure that customers leave satisfied with their Comcast experience.

Applicants should have a high school diploma, be motivated, and possess customer-focused skills. The position offers a starting pay of $17.00 per hour, emphasizing teamwork and professional integrity.