Mitigation & Restoration Lead - Water, Fire & Mold

ServiceMaster Elite Cleaning Services; New Orleans (LA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Job summary

ServiceMaster Restoration in New Orleans, LA is seeking a Mitigation/Restoration Supervisor to oversee water, fire, storm, and mold projects. You will lead field crews, coordinate with project managers, and ensure work meets quality standards and safety guidelines.

The role requires 3–5 years of mitigation experience, IICRC certifications preferred, and familiarity with restoration software such as DASH, Encircle or Xactimate. This full-time position includes on-call rotation and multiple shifts.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 3–5 years of experience in water/fire mitigation or property restoration.
• IICRC certifications highly preferred (WRT/ASD/FSRT/AMRT, etc.).
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple projects under time constraints.

Responsibilities

• Supervise and lead mitigation crews through all phases of response and restoration projects.
• Evaluate project scope and develop detailed work plans for mitigation services.
• Perform on-site inspections, moisture mapping, monitoring, and documentation.
• Ensure work complies with IICRC standards and safety regulations.
• Coordinate with Project Managers, Estimators, and admin teams for accurate costing and billing.
• Train, mentor, and evaluate field technicians to maintain high performance.
• Oversee daily job assignments, crew scheduling, and on-call rotation.
• Conduct final walkthroughs to confirm completion and customer satisfaction.

Skills

Leadership

Team Management

Customer Focus

Problem Solving

Safety Awareness

Technical Knowledge

Accountability

Dependability

Communication

Project Coordination

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

DASH

Encircle

Xactimate

Job description

ServiceMaster Restoration in New Orleans, LA is seeking a Mitigation/Restoration Supervisor to oversee water, fire, storm, and mold projects. You will lead field crews, coordinate with project managers, and ensure work meets quality standards and safety guidelines.

The role requires 3–5 years of mitigation experience, IICRC certifications preferred, and familiarity with restoration software such as DASH, Encircle or Xactimate. This full-time position includes on-call rotation and multiple shifts.