Restoration / Mitigation Supervisor -New Orleans

ServiceMaster Elite Cleaning Services; New Orleans (LA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Job summary

ServiceMaster Restoration in New Orleans, LA is seeking a Mitigation/Restoration Supervisor to oversee water, fire, storm, and mold projects. You will lead field crews, coordinate with project managers, and ensure work meets quality standards and safety guidelines.

The role requires 3–5 years of mitigation experience, IICRC certifications preferred, and familiarity with restoration software such as DASH, Encircle or Xactimate. This full-time position includes on-call rotation and multiple shifts.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 3–5 years of experience in water/fire mitigation or property restoration.
• IICRC certifications highly preferred (WRT/ASD/FSRT/AMRT, etc.).
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple projects under time constraints.

Responsibilities

• Supervise and lead mitigation crews through all phases of response and restoration projects.
• Evaluate project scope and develop detailed work plans for mitigation services.
• Perform on-site inspections, moisture mapping, monitoring, and documentation.
• Ensure work complies with IICRC standards and safety regulations.
• Coordinate with Project Managers, Estimators, and admin teams for accurate costing and billing.
• Train, mentor, and evaluate field technicians to maintain high performance.
• Oversee daily job assignments, crew scheduling, and on-call rotation.
• Conduct final walkthroughs to confirm completion and customer satisfaction.

Skills

Leadership

Team Management

Customer Focus

Problem Solving

Safety Awareness

Technical Knowledge

Accountability

Dependability

Communication

Project Coordination

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

DASH

Encircle

Xactimate

Job description

New Orleans, LA, United States of America

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services - we've been dedicated to empowering people to achieve success.

Job Skills / Requirements

Position Summary:

The Mitigation/Restoration Supervisor at ServiceMaster Restoration is responsible for overseeing and coordinating all mitigation work related to water, fire, storm, and mold damage. This position ensures that all projects are completed efficiently, safely, and according to ServiceMaster's quality standards and industry best practices. The Mitigation Supervisor manages field technicians, ensures proper documentation and customer communication, and supports the company's mission to deliver exceptional property restoration services.

Key Responsibilities:

• Supervise and lead mitigation crews through all phases of mitigation response and restoration projects.
• Evaluate project scope and develop detailed work plans for mitigation services.
• Perform on-site inspections, moisture mapping, monitoring, and documentation using ServiceMaster's operational processes and software.
• Ensure all work complies with IICRC standards and applicable safety regulations.
• Coordinate with Project Managers, Estimators, and administrative teams to ensure accurate job costing, documentation, and billing.
• Train, mentor, and evaluate field technicians to maintain high performance and adherence to company procedures.
• Maintain proper use and maintenance of equipment, vehicles, and PPE.
• Communicate effectively with customers, adjusters, and insurance representatives, ensuring excellent customer service and timely project updates.
• Oversee daily job assignments, crew scheduling, and on-call rotation participation.
• Conduct final walkthroughs to confirm completion and customer satisfaction.

Qualifications & Requirements:

• High school diploma or equivalent (associate or bachelor's degree preferred).
• Minimum of 3–5 years of experience in water/fire mitigation or property restoration.
• IICRC certifications highly preferred (WRT, ASD, FSRT, AMRT, etc.).
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously under time-sensitive conditions.
• Proficiency with restoration documentation software (e.g., DASH, Encircle, Xactimate, or similar).
• Valid driver's license with a clean driving record.
• Physical ability to lift 50+ lbs and work in various environmental conditions.
• Availability for on-call, after-hours, and weekend emergency response work.
• Leadership & Team Management
• Customer Focus
• Problem Solving & Decision Making
• Safety Awareness
• Technical Knowledge (Drying, Mold, Fire Mitigation)
• Accountability & Dependability

Additional Information / Benefits

Minimum Age 18+ years oldEEO/M/F/D/VDrug Free Workplace

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation

This job reports to the Manager

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, Weekends, On Call Rotation.