Disaster Restoration Supervisor — Mitigation & Field Ops

ServiceMaster Elite Cleaning Services; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Job summary

ServiceMaster Restoration is looking for a Mitigation/Restoration Supervisor to oversee water, fire, storm, and mold mitigation. You will supervise field crews, coordinate with PMs and estimators, and ensure strict adherence to quality standards and safety practices.

You will document processes, communicate with customers and insurers, and mentor technicians. A driver’s license is required; IICRC certifications are preferred. This is a full-time, on-call role with diverse shifts.

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Minimum of 3–5 years of experience in water/fire mitigation or property restoration.
• IICRC certifications highly preferred (WRT, ASD, FSRT, AMRT, etc.).
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously under time-sensitive conditions.
• Proficiency with restoration documentation software (e.g., DASH, Encircle, Xactimate, or similar).
• Valid driver’s license with a clean driving record.
• Physical ability to lift 50+ lbs and work in various environmental conditions.
• Availability for on-call, after-hours, and weekend emergency response work.

Responsibilities

• Supervise and lead mitigation crews through all phases of mitigation response and restoration projects.
• Evaluate project scope and develop detailed work plans for mitigation services.
• Perform on-site inspections, moisture mapping, monitoring, and documentation.
• Ensure compliance with IICRC standards and safety regulations.
• Coordinate with Project Managers, Estimators, and admin teams for accurate costing and billing.
• Train, mentor, and evaluate field technicians.
• Maintain equipment, vehicles, and PPE.
• Communicate with customers, adjusters, and insurers for updates.
• Oversee daily job assignments, crew scheduling, and on-call rotation.
• Conduct final walkthroughs to confirm completion and satisfaction.

Skills

Leadership

Communication

Organizational skills

Customer Focus

Problem Solving & Decision Making

Safety Awareness

Technical Knowledge

Accountability & Dependability

Team Management

Education

High school diploma or equivalent

Tools

DASH

Encircle

Xactimate

Job description

ServiceMaster Restoration is looking for a Mitigation/Restoration Supervisor to oversee water, fire, storm, and mold mitigation. You will supervise field crews, coordinate with PMs and estimators, and ensure strict adherence to quality standards and safety practices.

You will document processes, communicate with customers and insurers, and mentor technicians. A driver’s license is required; IICRC certifications are preferred. This is a full-time, on-call role with diverse shifts.