Restoration / Mitigation Project Manager

ServiceMaster Elite Cleaning Services; Baton Rouge (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Job summary

ServiceMaster Restoration seeks a Mitigation/Restoration Project Manager in Baton Rouge to lead water, fire, mold, and storm damage projects from kickoff to close. You will prepare scopes, manage resources, and ensure timelines, budgets, and quality align with standards.

You will interact with property owners, insurance representatives, and internal teams, delivering clear updates and maintaining profitability. A strong background in restoration management and relevant software is required.

Qualifications

• Bachelor-level or higher education is preferred for project oversight.
• PM experience in restoration, construction, or mitigation is required.
• Strong leadership and communication abilities are essential.
• Proficiency with restoration estimating tools and software.

Responsibilities

• Plan, execute, and oversee restoration projects from start to finish.
• Develop scopes of work and estimates using approved pricing guidelines.
• Coordinate with supervisors, technicians, and subcontractors for scheduling.
• Monitor progress with site inspections and documentation.
• Maintain communication with owners, insurers, and internal teams.
• Review costs, invoices, and change orders to protect profitability.
• Lead coordination meetings and training for field staff.

Skills

Leadership

Communication

Conflict resolution

Problem solving

Quality control

Education

College degree preferred

Tools

Xactimate

DASH

Encircle

Job description

Baton Rouge, LA, United States of America

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services - we've been dedicated to empowering people to achieve success.

Job Skills / Requirements

Position Summary:

The Mitigation/Restoration Project Manager at ServiceMaster Restoration is responsible for planning, executing, and overseeing property restoration projects from start to finish. This position ensures that projects related to water, fire, mold, and storm damage are completed on time, within budget, and according to company and industry standards. The Project Manager serves as the main point of contact for customers, insurance representatives, and internal teams-delivering consistent communication, superior service, and high-quality outcomes.

Key Responsibilities:

• Manage multiple mitigation and restoration projects simultaneously, ensuring timelines, budgets, and customer expectations are met.
• Conduct job site assessments, develop scopes of work, and create estimates using company-approved software and pricing guidelines.
• Coordinate with mitigation supervisors, technicians, and subcontractors to ensure efficient scheduling and resource allocation.
• Perform regular project inspections for progress tracking, quality assurance, and safety compliance.
• Maintain effective and transparent communication with property owners, insurance adjusters, and internal staff.
• Document work progress, job notes, and changes to scope using ServiceMaster's digital platforms (e.g., DASH, Encircle, or similar).
• Review project costs, invoices, and change orders to maintain profitability and alignment with financial goals.
• Lead coordination meetings for project updates, issue resolution, and workflow consistency.
• Support training and development for field teams to enhance quality and performance.
• Ensure compliance with IICRC standards, OSHA safety requirements, and ServiceMaster policies.
• Handle emergency response duties and participate in on-call rotation when required.

Qualifications & Requirements:

• High school diploma or equivalent; college degree in Construction Management, Business, or related field preferred.
• 3-5 years of project management experience in property restoration, construction, or emergency mitigation.
• Strong understanding of restoration processes, insurance claims, and job costing.
• Proven leadership, communication, and conflict-resolution abilities.
• Proficiency in restoration management and estimating software (Xactimate, DASH, Encircle, etc.).
• Strong problem-solving skills with attention to detail and quality control.
• Valid driver's license and clean driving record required.
• Ability to work flexible hours, including after-hours emergencies or disaster response events.
• Customer Relations & Communication
• Budgeting & Scheduling
• Risk & Quality Management
• Analytical & Critical Thinking
• Accountability & Problem Solving

Education Requirements (All)

High School Diploma or Equivalent

Additional Information / Benefits

Minimum Age 18+ years oldEEO/M/F/D/VDrug Free Workplace

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays