Mitigation Project Lead - Field & Client Impact

ServiceMaster Clean of Fraser Valley; Austin, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Competitive salary

Dental insurance

Job summary

SERVPRO Team Ridner seeks a Mitigation Project Manager to lead field teams through water, fire, mold, and biohazard projects from inspection to completion. You will ensure safety, profitability, and exceptional communication with clients and insurers.

Responsibilities include coordinating inspections, estimates, timelines, and on-call coverage while upholding SERVPRO standards and delivering top-tier customer experiences.

Qualifications

• 2+ years in mitigation, restoration, construction, or related field.
• Experience managing crews or projects (preferred).
• IICRC WRT preferred; ASD, FSRT, AMRT a plus.
• Strong communication and customer service skills.
• Ability to manage multiple projects in a fast-paced environment.
• Comfortable responding to sewage and biohazard jobs.
• Able to perform manual labor when needed, including occasionally lifting heavy objects.
• Valid driver’s license and clean driving record.

Responsibilities

• Manage all mitigation jobs, including water, fire, mold, sewage backups, and biohazard/trauma scenes.
• Complete inspections, scopes, estimates, and change orders.
• Ensure accurate moisture mapping, equipment setup, daily monitoring, and documentation.
• Uphold IICRC standards and SERVPRO processes.
• Assist with manual labor when needed—including lifting, demolition, containment, and equipment movement.
• Serve as the primary point of contact for both customers and insurance adjusters.
• Clearly communicate timelines, expectations, work progress, and needed approvals.
• Build strong relationships through professionalism, transparency, and responsiveness.
• Resolve issues quickly to maintain 5-star reviews and high NPS scores.
• Lead, schedule, and coach mitigation crews.
• Train team members in technical skills, safety, and job quality.
• Enforce PPE and safety protocols, especially for sewage and biohazard work.
• Maintain accountability and a strong, positive culture.
• Achieve targeted profit margins on mitigation projects.
• Reduce property damage claims, callbacks, and inefficiencies.
• Ensure accurate job costing and documentation in Xactimate/XactAnalysis.
• Maintain equipment and vehicles in clean, ready condition.
• Participate in a rotating weekend on-call schedule with assigned crews.
• Ensure prompt, professional response after hours.

Skills

Mitigation experience

Team leadership

Communication

Safety compliance

Tools

Xactimate

XactAnalysis

Job description

SERVPRO Team Ridner seeks a Mitigation Project Manager to lead field teams through water, fire, mold, and biohazard projects from inspection to completion. You will ensure safety, profitability, and exceptional communication with clients and insurers.

Responsibilities include coordinating inspections, estimates, timelines, and on-call coverage while upholding SERVPRO standards and delivering top-tier customer experiences.