Mitigation Project Manager

SERVPRO of Coffee, Franklin, Warren Counties; Manchester (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Competitive salary

Dental insurance

Job summary

SERVPRO Team Ridner is seeking a Mitigation Project Manager to oversee water, fire, mold, sewage, and biohazard mitigation projects from inspection through completion. You will ensure safe, efficient, and profitable job delivery while maintaining clear communication with clients and insurance adjusters.

You will lead crews, train team members in safety and quality, and uphold IICRC standards. This role requires willingness to perform manual labor and participate in an on-call weekend rotation to

Qualifications

• 2+ years in mitigation, restoration, construction, or related field.
• Certification in IICRC WRT is required; ASD/FSRT/AMRT are a plus.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage mitigation projects from inspection to completion, ensuring safety, efficiency, and profitability.
• Serve as primary contact for customers and insurance adjusters; communicate timelines and progress.
• Lead, schedule, and coach mitigation crews; enforce safety protocols and PPE.
• Ensure accurate job costing and documentation; maintain equipment and vehicles.
• Participate in rotating weekend on-call schedule and assist with manual labor when needed.

Skills

Strong communication skills

Customer service skills

Multitasking in fast-paced environment

Manual labor readiness

Education

IICRC WRT certification

ASD/FSRT/AMRT certifications (plus)

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive salary
• Dental insurance

Mitigation Project Manager – SERVPRO Team Ridner

About Us

At SERVPRO Team Ridner, we help families and businesses through some of the most stressful moments of their lives. We provide fast, reliable water, fire, mold, sewage, and biohazard mitigation services with a focus on communication, quality, and trust. As we continue to grow, we are seeking a high-performing Mitigation Project Manager to lead field teams and deliver exceptional customer experiences.

Position Summary

The Mitigation Project Manager oversees all water, fire, mold, sewage, and biohazard mitigation projects from inspection through completion. You will ensure jobs are completed efficiently, safely, profitably, and with excellent communication. This role participates in a rotating weekend on-call schedule with assigned crews and must be willing to perform manual labor when needed, includingoccasionally lifting heavy objects.

Key Responsibilities

Project Management & Execution

• Manage all mitigation jobs, including water, fire, mold, sewage backups, and biohazard/trauma scenes.
• Complete inspections, scopes, estimates, and change orders.
• Ensure accurate moisture mapping, equipment setup, daily monitoring, and documentation.
• Uphold IICRC standards and SERVPRO processes.
• Assist with manual labor when needed - including lifting, demolition, containment, and equipment movement.

Customer & Adjuster Communication

• Serve as the primary point of contact for both customers and insurance adjusters.
• Clearly communicate timelines, expectations, work progress, and needed approvals.
• Build strong relationships through professionalism, transparency, and responsiveness.
• Resolve issues quickly to maintain 5-star reviews and high NPS scores.

Team Leadership

• Lead, schedule, and coach mitigation crews.
• Train team members in technical skills, safety, and job quality.
• Enforce PPE and safety protocols, especially for sewage and biohazard work.
• Maintain accountability and a strong, positive culture.

Operational & Financial Performance

• Achieve targeted profit margins on mitigation projects.
• Reduce property damage claims, callbacks, and inefficiencies.
• Ensure accurate job costing and documentation in Xactimate/XactAnalysis.
• Maintain equipment and vehicles in clean, ready condition.

On-Call Responsibilities

• Participate in a rotating weekend on-call schedule with assigned crews.
• Ensure prompt, professional response after hours.

Qualifications

• 2+ years in mitigation, restoration, construction, or related field.
• Experience managing crews or projects (preferred).
• IICRC WRT required; ASD, FSRT, AMRT a plus.
• Strong communication and customer service skills.
• Ability to manage multiple projects in a fast-paced environment.
• Comfortable responding to sewage and biohazard jobs.
• Able to perform manual labor when needed, including occasionally lifting heavy objects.
• Valid driver's license and clean driving record.

What We Offer

• Competitive pay + performance bonuses
• Health, dental, and vision insurance
• Paid training and certifications
• Company vehicle
• Career advancement opportunities
• A mission-driven culture where helping people truly matters.