Mitigation Project Manager - Water & Fire Restoration Lead

SERVPRO Team JRF; Salem (MA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO Team JRF is hiring an experienced Mitigation Project Manager to lead water, fire, smoke, and mold mitigation projects from emergency response through dry out, stabilization, documentation, and final billing support.

This is a hands-on project management role for someone who has already run mitigation jobs, understands drying standards, can lead crews, and is comfortable working directly with homeowners, property managers, insurance adjusters, and third-party administrators.

Qualifications

• 3+ years of recent water mitigation, fire mitigation, or property restoration experience.
• Experience running mitigation jobs from start to finish.
• Proficiency with Xactimate for mitigation estimating and sketching.
• Ability to manage multiple active jobs and keep crews organized.
• Strong knowledge of drying, demolition, containment, decontamination, and mitigation best practices.
• Experience communicating with insurance adjusters or third-party administrators.
• Strong written and verbal communication skills.
• Comfort using job management software, email, mobile apps, photos, and spreadsheets.

Responsibilities

• Respond to water, fire, smoke, and mold losses and lead mitigation projects.
• Inspect job sites, determine scope, and create mitigation plans.
• Build drying plans, equipment layouts, containment plans, and demolition plans.
• Write and update mitigation estimates and sketches using Xactimate and SERVPRO systems.
• Communicate with homeowners, property managers, insurers, and third-party administrators.
• Schedule, coordinate, and lead mitigation crews and vendors.
• Monitor progress, moisture readings, equipment usage, labor, and profitability.
• Maintain complete job documentation and required forms.
• Manage estimate updates and documentation to support billing.
• Set expectations with customers and deliver a five-star service experience.
• Coordinate handoffs to reconstruction when needed.

Skills

Project management

Strong communication

Team leadership

Multitasking

Tools

Xactimate

SERVPRO systems

Job description

SERVPRO Team JRF is hiring an experienced Mitigation Project Manager to lead water, fire, smoke, and mold mitigation projects from emergency response through dry out, stabilization, documentation, and final billing support.

This is a hands-on project management role for someone who has already run mitigation jobs, understands drying standards, can lead crews, and is comfortable working directly with homeowners, property managers, insurance adjusters, and third-party administrators.