Mitigation Project Manager — Lead Fast, Trusted Restorations

iicrc-careers; Manchester (TN); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive pay + performance bonuses

Health, dental, and vision insurance

Paid training and certifications

Company vehicle

Career advancement opportunities

A mission-driven culture where helping

Job summary

SERVPRO Team Ridner is seeking a Mitigation Project Manager to oversee water, fire, mold, sewage, and biohazard mitigation projects from inspection to completion. You will ensure jobs are completed safely, efficiently, and profitably while maintaining clear communication with customers and adjusters.

You will lead field crews, schedule work, train staff on safety and quality, and uphold IICRC standards. The role includes an on-call weekend rotation and occasional manual labor, including lifting

Qualifications

• 2+ years in mitigation, restoration, construction, or related field.
• Experience managing crews or projects (preferred).
• IICRC WRT required; ASD, FSRT, AMRT a plus.
• Strong communication and customer service skills.
• Ability to manage multiple projects in a fast-paced environment.
• Comfortable responding to sewage and biohazard jobs.
• Able to perform manual labor when needed, including occasionally lifting heavy objects.
• Valid driver's license and clean driving record.

Responsibilities

• Manage all mitigation jobs, including water, fire, mold, sewage backups, and biohazard/trauma scenes.
• Complete inspections, scopes, estimates, and change orders.
• Ensure accurate moisture mapping, equipment setup, daily monitoring, and documentation.
• Uphold IICRC standards and SERVPRO processes.
• Assist with manual labor when needed - including lifting, demolition, containment, and equipment movement.
• Serve as the primary point of contact for customers and insurance adjusters.
• Clearly communicate timelines, expectations, work progress, and needed approvals.
• Build strong relationships through professionalism, transparency, and responsiveness.
• Resolve issues quickly to maintain 5-star reviews and high NPS scores.
• Lead, schedule, and coach mitigation crews.
• Train team members in technical skills, safety, and job quality.
• Enforce PPE and safety protocols, especially for sewage and biohazard work.
• Maintain accountability and a strong, positive culture.
• Achieve targeted profit margins on mitigation projects.
• Reduce property damage claims, callbacks, and inefficiencies.
• Ensure accurate job costing and documentation in Xactimate/XactAnalysis.
• Maintain equipment and vehicles in clean, ready condition.
• Participate in a rotating weekend on-call schedule with assigned crews.
• Ensure prompt, professional response after hours.

Skills

IICRC WRT

Communication

Customer service

Project management

Team leadership

Multitasking

Manual labor

Valid driver's license

Tools

Xactimate

XactAnalysis

Job description

SERVPRO Team Ridner is seeking a Mitigation Project Manager to oversee water, fire, mold, sewage, and biohazard mitigation projects from inspection to completion. You will ensure jobs are completed safely, efficiently, and profitably while maintaining clear communication with customers and adjusters.

You will lead field crews, schedule work, train staff on safety and quality, and uphold IICRC standards. The role includes an on-call weekend rotation and occasional manual labor, including lifting