Mitigation Project Manager

SERVPRO of Northeast Charlotte; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company car

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Job summary

A restoration service company is seeking a Mitigation Project Manager in Charlotte, NC. The successful candidate will oversee emergency services and mitigation projects for water, fire, and mold restoration. Responsibilities include managing job inspections, maintaining comprehensive documentation, and ensuring high-quality customer service. Ideal candidates will possess project management skills and a valid driver's license. The role offers opportunities for advancement and includes benefits such as company car and paid time off.

Qualifications

• Experience in restoration, construction, or mitigation preferred.
• Knowledge of IICRC standards; WRT/ASD certifications a plus.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple jobs in a fast-paced, emergency-driven environment.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 lbs and work in various environmental conditions.

Responsibilities

• Conduct on-site inspections to determine scope and mitigation needs.
• Develop detailed work scopes and action plans for mitigation services.
• Manage multiple projects simultaneously, ensuring quality work.
• Coordinate equipment and resources for optimal job efficiency.
• Act as the primary contact for homeowners and insurance adjusters.
• Maintain accurate job documentation including photos and logs.
• Direct and support technicians in daily job activities.
• Ensure compliance with insurance requirements and close out jobs.

Skills

Project management

Water and fire mitigation knowledge

Customer service excellence

Estimating & documentation

Team leadership

Insurance communications

Time management & organization

Job description

Benefits

• Company car
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

Position Summary

SERVPRO is seeking a highly organized and customer-focused Mitigation Project Manager to oversee emergency services and mitigation projects including water, fire, mold, and storm damage restoration. This role is responsible for managing jobs from initial inspection through completion, ensuring exceptional service, accurate documentation, and efficient project execution in alignment with SERVPRO and IICRC standards.

Key Responsibilities

Project Management

• Conduct on‑site inspections to determine scope, affected materials, and mitigation needs.
• Develop detailed work scopes and action plans for mitigation services.
• Manage multiple projects simultaneously, ensuring timely progression and quality work.
• Coordinate equipment, labor, and resources for optimal job efficiency.
• Ensure all work complies with IICRC guidelines and SERVPRO processes.

Customer & Client Communication

• Act as the primary point of contact for homeowners, commercial clients, and insurance adjusters.
• Clearly explain mitigation plans, timelines, and expectations.
• Provide ongoing job updates and deliver excellent customer service.

Documentation

• Maintain thorough and accurate job documentation including photos, notes, readings, and logs.

• Track job profitability and manage project budgets.

Team Leadership

• Direct and support field technicians and crew chiefs in daily job activities.
• Train team members in SERVPRO processes, safety protocols, and mitigation techniques.
• Conduct quality checks to ensure consistent standards and safety compliance.

Insurance & Compliance

• Work with insurance adjusters, TPAs, and property managers to meet program requirements.
• Ensure all documentation and communication meet insurance standards.
• Close out jobs with complete files and customer satisfaction.

Qualifications

• Experience in restoration, construction, or mitigation preferred.
• Knowledge of IICRC standards; WRT/ASD certifications a plus.
• Strong leadership, communication, and problem‑solving skills.
• Ability to manage multiple jobs in a fast‑paced, emergency‑driven environment.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 lbs and work in various environmental conditions.

Key Skills

• Project management
• Water and fire mitigation knowledge
• Customer service excellence
• Estimating & documentation
• Team leadership
• Insurance communications
• Time management & organization