Mitigation Project Coordinator — Drive Restoration Projects

iicrc-careers; Shrewsbury (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) with company match

Generous PTO

Long-Term Disability

Bonus opportunities

Referral Program

Career advancement

Training & Development

Tenure Program

Company apparel

Job summary

Paul Davis Restoration is seeking an Inside Mitigation Project Coordinator for our Shrewsbury operation. The role focuses on coordinating mitigation projects, setting up projects in the internal system, scheduling inspections, and ensuring compliance across programs.

You will support project managers, handle communications, maintain files, and contribute to a fast-paced team dedicated to helping clients recover after disasters. Excellent organizational and communication skills are essential.

Qualifications

• Over 2 years of experience in general office administration or management.
• Experience in restoration, construction, or insurance industries preferred.
• Familiarity with project management systems is a plus.
• Strong customer service and communication skills.
• Proactive, self-motivated, able to multitask in a fast-paced office.

Responsibilities

• Provide phone coverage at all times.
• Make initial contact for all projects.
• Set up projects in the internal system.
• Schedule inspections and equipment pickup.
• Dispatching on new mitigation losses and assign technicians.
• Assist PMs with work authorizations and certifications.
• Ensure projects are linked across systems and platforms.
• Maintain date compliance for customer contact and scheduling.
• Support PMs to meet compliance tasks and deadlines.
• Update project tracking dashboard and reports.
• Distribute relevant emails to PMs and provide feedback.
• Maintain accurate project files and records.

Skills

Office Administration

Customer Service

Multitasking

Written & Verbal Communication

Proactive Attitude

Tools

Project management software

Microsoft Office

Industry-specific software

Job description

Paul Davis Restoration is seeking an Inside Mitigation Project Coordinator for our Shrewsbury operation. The role focuses on coordinating mitigation projects, setting up projects in the internal system, scheduling inspections, and ensuring compliance across programs.

You will support project managers, handle communications, maintain files, and contribute to a fast-paced team dedicated to helping clients recover after disasters. Excellent organizational and communication skills are essential.