Mitigation Project Coordinator

iicrc-careers; Shrewsbury (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) with company match

Generous PTO

Long-Term Disability

Bonus opportunities

Referral Program

Career advancement

Training & Development

Tenure Program

Company apparel

Job summary

Paul Davis Restoration is seeking an Inside Mitigation Project Coordinator for our Shrewsbury operation. The role focuses on coordinating mitigation projects, setting up projects in the internal system, scheduling inspections, and ensuring compliance across programs.

You will support project managers, handle communications, maintain files, and contribute to a fast-paced team dedicated to helping clients recover after disasters. Excellent organizational and communication skills are essential.

Qualifications

• Over 2 years of experience in general office administration or management.
• Experience in restoration, construction, or insurance industries preferred.
• Familiarity with project management systems is a plus.
• Strong customer service and communication skills.
• Proactive, self-motivated, able to multitask in a fast-paced office.

Responsibilities

• Provide phone coverage at all times.
• Make initial contact for all projects.
• Set up projects in the internal system.
• Schedule inspections and equipment pickup.
• Dispatching on new mitigation losses and assign technicians.
• Assist PMs with work authorizations and certifications.
• Ensure projects are linked across systems and platforms.
• Maintain date compliance for customer contact and scheduling.
• Support PMs to meet compliance tasks and deadlines.
• Update project tracking dashboard and reports.
• Distribute relevant emails to PMs and provide feedback.
• Maintain accurate project files and records.

Skills

Office Administration

Customer Service

Multitasking

Written & Verbal Communication

Proactive Attitude

Tools

Project management software

Microsoft Office

Industry-specific software

Job description

Paul Davis Restoration is currently looking for an Inside Mitigation Project Coordinator at our Shrewbury operations.

At Paul Davis, we provide services to clean up and repair damage to commercial, residential, and institutional properties due to storms, fires, water, mold, or other disasters. We thrive on helping homeowners put their lives together after a traumatic event. If you like helping others and would enjoy the reward of working in a fast-paced environment, come join us.

The Paul Davis project coordinators are the ENGINE that drives the ship. The coordinators are vital to successful project management and instrumental in ensuring compliance with any and all program requirements.

One major goal of the coordinator position is for the coordinators to become subject matter experts in their disciplines and in program compliance. Program compliance will vary depending upon the source of any particular project.

Schedule

Full-time, Monday through Friday, 8-5pm.

Duties and Responsibilities

• Provide phone coverage at all times.
• Make initial contact for all projects.
• Set up projects within the internal project management system.
• Schedule inspections and equipment pickup.
• Dispatching on new mitigation losses: Once a job is set up, the coordinator is responsible for assigning technicians to the project and ensuring that they have all the information they need to complete the work effectively.
• Assist PMs with obtaining work authorizations and certifications.
• Ensure projects are properly linked across relevant systems and platforms.
• Responsible for ensuring date compliance for customer contact and inspection scheduling.
• Assist project managers (PMs) with remaining compliance tasks. Coordinators should be aware of where PMs are with various projects and help ensure compliance through these tasks.
• Request updates from PMs on projects, especially when approaching compliance deadlines.
• Monitor the daily operations report and request feedback and updates from PMs for any projects that appear on the report.
• Update and manage the project tracking dashboard.
• Sort through and distribute relevant emails to the appropriate PM. Assist PMs by answering questions, providing necessary feedback, and making revisions as needed.
• Maintain accurate project files, ensuring all work records are up-to-date, including work authorizations, contracts, certificates of completion, and other relevant documents.

Qualifications

• Over 2 years of experience in general office administration or management.
• Experience in the restoration, construction, or insurance industries is preferred.
• Familiarity with project management systems is a plus.
• Knowledge of industry-specific software systems is beneficial.
• Strong customer service skills.
• Proficiency in Microsoft Office, with a focus on Word and Excel.
• Self‑motivated and proactive.
• Ability to multitask effectively in a fast‑paced office setting.
• Excellent written and verbal communication skills.

Benefits

• Comprehensive Health, Dental, and Vision Coverage
• Retirement Plan with Company Match
• Generous Paid Time Off (PTO) for work‑life balance and personal time
• Long‑Term Disability Coverage
• Bonus opportunities to reward your hard work and contributions
• Referral Program
• Opportunities for career advancement and growth within the company
• Training and Development
• Tenure Program
• Company apparel to represent the team in style