Mitigation Field Operations Leader

Murphy's Family Staffing; Harrisburg (Dauphin County); On-site; USD 85,000 - 135,000; Full time

Job summary

Murphy's Family Staffing Harrisburg location seeks an experienced Mitigation Manager to lead water, fire, mold, and emergency mitigation from inspection to completion. This hands-on role requires establishing scopes, training crews, and ensuring profitability while maintaining customer satisfaction. The candidate will liaise with adjusters, owners, and partners, driving quality, documentation, and timely project delivery. Restoration leadership preferred.

Qualifications

• At least two years of mitigation, restoration, reconstruction, or related experience.
• Experience supervising mitigation crews or restoration personnel.
• Strong knowledge of water mitigation, drying, fire losses, mold remediation, and emergency services.
• Ability to inspect losses and independently establish a proper scope of work.
• Experience communicating with homeowners, commercial customers, adjusters, and referral partners.
• Leadership, delegation, training, and conflict-resolution skills.
• Excellent organization, time management, and attention to detail.
• Ability to operate effectively in a fast-paced and sometimes stressful environment.
• Strong computer and technology skills (Microsoft Office, Google Workspace, tablets, apps).
• Valid driver’s license and reliable transportation.
• Ability to pass a background check and drug screening.
• Ability to lift at least 50 pounds and work in PPE.
• Experience working in confined spaces, elevated areas, and environments affected by water, smoke, fire, mold.

Responsibilities

• Oversee all mitigation and emergency service operations.
• Manage mitigation projects from customer authorization and inspection through completion.
• Inspect residential and commercial losses and establish the initial scope of work.
• Confirm scopes, coverage considerations, and project expectations with customers and adjusters.
• Lead and develop mitigation technicians, subcontractors, and vendors.
• Conduct daily production and readiness meetings.
• Perform jobsite audits and provide hands-on training in the field.
• Ensure every project is properly documented and submitted within required timelines.
• Write mitigation estimates and scopes when needed.
• Monitor job cycle times, production hours, accounts receivable aging, customer satisfaction, and profitability.
• Coordinate with reconstruction and contents teams to keep projects moving.
• Manage mitigation equipment, consumables, vehicles, and inventory.
• Ensure trucks are fully stocked, maintained, and ready to respond to emergency losses.
• Resolve customer concerns before they become larger problems.
• Build productive relationships with adjusters, commercial clients, referral partners, and vendors.
• Assist with recruiting, qualifying, onboarding, and retaining mitigation personnel.
• Help improve departmental processes, employee engagement, productivity, and profitability.

Skills

Leadership

Communication

Industry knowledge

Safety compliance

Tools

Xactimate

DASH

Encircle

Job description

Murphy's Family Staffing Harrisburg location seeks an experienced Mitigation Manager to lead water, fire, mold, and emergency mitigation from inspection to completion. This hands-on role requires establishing scopes, training crews, and ensuring profitability while maintaining customer satisfaction. The candidate will liaise with adjusters, owners, and partners, driving quality, documentation, and timely project delivery. Restoration leadership preferred.