Mission IT Lead: 24/7 Ops & TS/SCI Clearance

CACI International Inc; Colorado; On-site; USD 83,000 - 174,000; Full time

Job summary

CAC I International Inc. is seeking a Mission IT Lead to oversee a 24x7 Mission IT team, ensure SLA adherence, and train staff. The role requires TS/SCI with polygraph, a technical AA or equivalent, and ITIL knowledge for enterprise-wide operations, with non-standard hours and cross-location coordination.

You will interface with government and partner leaders, maintain SOPs and runbooks, and manage access controls while tracking performance metrics for enterprise systems.

Qualifications

• Active TS/SCI Clearance. Background and Polygraph adjudicated must be within the past 4 years.
• Experience creating and editing items in PowerPoint, Excel, OneNote, and Microsoft Word.
• Experience in customer service and support roles.
• Understanding of ITIL service management best practices.
• Broad knowledge of high-priority systems across a multi-location enterprise.
• Basic understanding of Windows and Linux operating systems, active directory, network infrastructure, hardware components, and desktop virtualization.

Responsibilities

• Ensuring the Mission IT team operates in accordance with all service level agreements (SLA).
• Training all incoming Mission IT personnel.
• Facilitating coordination and communication between multiple enterprise partners and multi-agency customers.
• Maintaining Mission IT documentation, to include SOPs, staff knowledge bases, and training materials.
• Working a non-standard work week, weekends, and holidays per coverage needs, to include 12-hour shiftwork in support of 24x7 operations and coordination with other MIT leads at various locations.
• Interfacing with government and partner country senior leadership, system operators and engineers at site and across the enterprise during scheduled and unscheduled events.
• Providing timely metrics information for enterprise tracking based on data collected from enterprise and legacy management systems.
• Assisting the Mission IT team with initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
• Maintaining the Mission IT schedule for minimum manning.
• Track all appropriate accesses/admin permissions of Mission IT personnel.
• Provide impacts Mission IT may see from changes to the enterprise.

Skills

Communication

Customer service

ITIL knowledge

Adaptability

SLA management

Education

AA Degree or 3–5 years experience

DODI 8570.01-M IAT Level II Certification

Security+ Certification

Tools

PowerPoint

Excel

OneNote

Microsoft Word

VMware

ServiceNow

Windows

Linux

Active Directory

Job description

CAC I International Inc. is seeking a Mission IT Lead to oversee a 24x7 Mission IT team, ensure SLA adherence, and train staff. The role requires TS/SCI with polygraph, a technical AA or equivalent, and ITIL knowledge for enterprise-wide operations, with non-standard hours and cross-location coordination.

You will interface with government and partner leaders, maintain SOPs and runbooks, and manage access controls while tracking performance metrics for enterprise systems.