Mission IT Lead

CACI International; Denver (CO); On-site; USD 110,000 - 140,000; Full time

Job summary

CACI International is seeking a Mission IT Lead to oversee the Mission IT team in a high‑availability environment. The role involves leading a hands‑on team, ensuring SLA compliance, and coordinating with enterprise partners and multi‑agency customers.

The candidate will train new personnel, maintain extensive documentation, and support 24x7 operations with non‑standard hours. Strong communication and ITIL familiarity are essential for success.

Qualifications

• Active TS/SCI Clearance; polygraph within past 4 years.
• AA Degree in a related technical discipline or 3–5 years of equivalent experience.
• DODI 8570.01-M IAT Level II certification and Security+.
• Strong written and oral communication skills; customer service experience.
• Familiarity with ITIL service management best practices.

Responsibilities

• Ensure Mission IT team operates per SLA.
• Train incoming Mission IT personnel.
• Coordinate between enterprise partners and multi‑agency customers.
• Maintain Mission IT documentation (SOPs, knowledge bases, training materials).
• Support 24x7 operations with 12‑hour shift work and non‑standard hours.
• Interface with government and partner senior leadership and engineers.
• Provide timely enterprise metrics from management systems.
• Assist with initial incident triage and resolution for basic issues.

Skills

TS/SCI Clearance

Polygraph

ITIL familiarity

Security+

Communication skills

Customer support

Adaptability

Education

AA Degree in technical discipline

Tools

PowerPoint

Excel

OneNote

Microsoft Word

Job description

Job Title: Mission IT Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

CACI is seeking a highly motivated Mission IT Operator Lead on our team. Your organized, hands‑on approach will help you stay ahead of challenges and work on a team that consistently delivers beyond expectations.

The MIT Lead is responsible for the following:

• Ensuring the Mission IT team operates in accordance with all service level agreements (SLA).
• Training all incoming Mission IT personnel.
• Facilitating coordination and communication between multiple enterprise partners and multi‑agency customers.
• Maintaining Mission IT documentation, to include SOPs, staff knowledge bases, and training materials.
• Working a non-standard work week, weekends, and holidays per coverage needs, to include 12‑hour shiftwork in support of 24x7 operations and coordination with other MIT leads at various locations.
• Interfacing with government and partner country senior leadership, system operators and engineers at site and across the enterprise during scheduled and unscheduled events.
• Providing timely metrics information for enterprise tracking based on data collected from enterprise and legacy management systems
• Assisting the Mission IT team with initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
• Maintaining the Mission IT schedule for minimum manning.
• Track all appropriate accesses/admin permissions of Mission IT personnel
• Provide impacts Mission IT may see from changes to the enterprise.

You’ll bring these qualifications:

• Active TS/SCI Clearance. Background and Polygraph adjudicated must be within the past 4 years
• AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR possess the equivalence of 3-5 years direct experience in lieu of a degree
• Current DODI 8570.01-M IAT Level II Certification, Security+ Certification
• Experience creating and editing items created in PowerPoint, Excel, OneNote, and MicrosoftWord
• Excellent oral and written communication skills
• Experience in customer service and support roles
• Understanding of ITIL service management best practices
• Broad knowledge of high-priority systems across a multi-location enterprise
• Basic understanding of Windows and Linux operating systems, active directory, network infrastructure, hardware components, and desktop virtualization
• Ability to adjust to a rapidly changing environment, to include changes in technology, customer needs, and government requirements.

These qualifications would be nice to have:

• Familiarity with creation and standardization of SOP documentation
• Experience scheduling
• Experience working on overhead operational systems
• System administration experience to include UNIX, Linux, and Windows platforms
• Experience with virtualization technologies and software such as VMware
• Knowledge and understanding of Enterprise Management Systems to include HelpNow (Service Now)
• ITILv4 or equivalent Agile Certification
• RedHat Certification

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.