Mission Engineer: Field AI Solutions Architect

Axon; United States; Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Discretionary paid time off

Parental leave for all

Medical, dental, and vision plans

Wellness and fitness programs

Learning and development programs

Snacks in offices

Job summary

Axon is seeking a seasoned professional to own customer outcomes within strategic agency accounts. You will deploy, adopt, and optimize Axon’s platform on site, coordinating with Product, Engineering, Sales, Support, and Services to ensure mission-critical results.

You’ll embed with the client, drive adoption, and iteratively improve outcomes in production. This role emphasizes field leadership, CJIS compliance, and end-to-end ownership, with frequent onsite presence and strong collaboration

Qualifications

• Experience in customer-facing technical roles, program management, or operational transformation (8+ years)
• Comfort working across hardware, software, cloud, and AI-enabled technologies
• Strong communication with technical teams and senior stakeholders

Responsibilities

• Own the full lifecycle of Axon's ecosystem within a strategic account, from deployment to adoption and ongoing success
• Design, build, and ship capabilities on Axon's platform onsite, coordinating across teams as the accountable owner
• Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes
• Iterate in the field until adoption sticks and document reusable patterns for other accounts
• Lead field operations, guardrails like CJIS and privacy, and coordinate root-cause resolution with Product, Engineering, Support and Services
• Capture customer insights and field intelligence to influence roadmap decisions and expand opportunities

Job description

Axon is seeking a seasoned professional to own customer outcomes within strategic agency accounts. You will deploy, adopt, and optimize Axon’s platform on site, coordinating with Product, Engineering, Sales, Support, and Services to ensure mission-critical results.

You’ll embed with the client, drive adoption, and iteratively improve outcomes in production. This role emphasizes field leadership, CJIS compliance, and end-to-end ownership, with frequent onsite presence and strong collaboration