Mission-Driven Retail Store Leader

Goodwill Southern California; Los Angeles (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Discount at Goodwill Socal retail loca

Goodwill Perks: Discounts on dining, e

Employee Assistance Program

Flexible Spending Account - FSA

Life insurance

Paid time off (PTO) and holidays

Tuition Reimbursement

Job summary

Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of a retail store in the Los Angeles area. You will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals—all while supporting our mission of Transforming Lives Through the Power of Work.

You’ll lead staffing, budgeting, safety, and merchandising, with flexibility for evenings and weekends.

Qualifications

• 3–5 years of supervisory experience in a customer‑focused management role; retail experience preferred.
• High school diploma or GED required; college degree a plus.
• Strong leadership ability with a track record of developing high‑performing teams.
• Ability to manage multiple priorities independently with strong follow‑through.
• Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel.
• Excellent communication, coaching, and problem‑solving skills.

Responsibilities

• Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.
• Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.
• Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs.
• Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.
• Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed.
• Ensure efficient donation intake, processing, and production practices to meet company standards.
• Enforce asset protection, loss prevention, and store security procedures.
• Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.
• Authorize markdowns when appropriate and respond to sales trends and sell-through.

Skills

Supervisory experience

Leadership

Multitasking

POS systems

Microsoft Outlook

Excel

Communication

Coaching

Problem-solving

Education

High school diploma or GED

College degree preferred

Tools

POS systems

Outlook

Excel

Job description

Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of a retail store in the Los Angeles area. You will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals—all while supporting our mission of Transforming Lives Through the Power of Work.

You’ll lead staffing, budgeting, safety, and merchandising, with flexibility for evenings and weekends.