Retail Service & Operations Leader — Impact & Growth

Goodwill Southern California; Downey (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Hourly Rate: $20.47

Discount at Goodwill SoCal retail

Goodwill Perks: Discounts on dining, 0

Employee Assistance Program

Job summary

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead one of our stores, boutiques, or donation centers. You’ll partner with the Site Manager to optimize sales, customer and donor experiences, and team performance, while upholding our mission of Transforming Lives Through the Power of Work.

You’ll oversee opening/closing, cash handling, staff coaching, safety, and store presentation, with a focus on consistent, high-quality service and operational excellence.

Qualifications

• 2–4 years of supervisory experience in retail or a customer-focused operations role.
• High school diploma or GED required; college coursework preferred.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with engagement programs (CRM, GATR/GADD).
• Ensure the store environment is clean, safe, and aligned with brand standards.

Skills

Supervisory experience

Customer service

Leadership

Communication

Education

High school diploma or GED

Tools

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping

Job description

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead one of our stores, boutiques, or donation centers. You’ll partner with the Site Manager to optimize sales, customer and donor experiences, and team performance, while upholding our mission of Transforming Lives Through the Power of Work.

You’ll oversee opening/closing, cash handling, staff coaching, safety, and store presentation, with a focus on consistent, high-quality service and operational excellence.