Retail Service & Operations Lead — Elevate Customer Experience

Goodwill Southern California; Riverside (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discount at Goodwill SoCal locations

Goodwill Perks: discounts on dining,…

Employee Assistance Program

Job summary

Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. You will partner with the Site Manager to drive sales, service, and efficient operation while embodying our mission.

You will coach Ambassadors, manage schedules, and ensure safety and brand standards across the store. 2–4 years of supervisory retail experience and bilingual Spanish/English are preferred.

Qualifications

• 2–4 years of supervisory experience in retail or a customer-focused operations role.
• Proven ability to manage performance, drive results, and coach diverse teams.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values.
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with GATR/GADD, CRM programs, and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

Skills

Supervisory experience

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping

Bilingual: Spanish/English

Education

High school diploma or GED

Tools

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping

Job description

Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. You will partner with the Site Manager to drive sales, service, and efficient operation while embodying our mission.

You will coach Ambassadors, manage schedules, and ensure safety and brand standards across the store. 2–4 years of supervisory retail experience and bilingual Spanish/English are preferred.