Impactful Retail Service & Operations Leader

Goodwill Southern California; Diamond Bar (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Discount at Goodwill SoCal retail

Goodwill Perks: Dining, retail, theme-

Employee Assistance Program

Job summary

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead one of our retail stores, boutiques, or donation centers. You will work with the Site Manager to drive sales, operations, and exceptional donor and customer experiences, ensuring safety and brand standards.

Ideal candidates have 2–4 years of supervisory retail experience, strong communication, and the ability to coach diverse teams.

Qualifications

• 2–4 years of supervisory experience in retail or a customer-focused operations role.
• Proven ability to manage performance, drive results, and coach diverse teams.
• High school diploma or GED required; college coursework preferred.
• Strong communication, problem-solving, and organizational skills.
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with GATR/GADD, CRM programs, and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

Skills

Supervisory experience

Coaching diverse teams

Customer service mindset

Strong communication

Education

High school diploma

College coursework preferred

Tools

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping

Job description

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead one of our retail stores, boutiques, or donation centers. You will work with the Site Manager to drive sales, operations, and exceptional donor and customer experiences, ensuring safety and brand standards.

Ideal candidates have 2–4 years of supervisory retail experience, strong communication, and the ability to coach diverse teams.