Mission-Driven Retail Ops Leader

Goodwill Southern California; Pasadena (CA); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Discounts at Goodwill Socal retail_loc

Goodwill Perks: Discounts on dining, 2

Employee Assistance Program

Paid time off (PTO)

Tuition Reimbursement

Flexible Spending Account - FSA

Life insurance

Job summary

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead one of our retail stores, boutiques, or donation centers, ensuring seamless operations and outstanding customer and donor experiences. Under the Site Manager, you’ll coach Ambassadors, manage opening/closing, cash handling, and drive sales, safety, and cost controls while upholding our RISE values.

This full-time role requires 2–4 years supervisory retail experience, a high school diploma or GED, and

Qualifications

• Minimum 2–4 years of supervisory experience in retail or customer-focused operations.
• Proven ability to manage performance, drive results, and coach diverse teams.
• High school diploma or GED; college coursework preferred.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences reflecting our RISE values.
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with engagement programs and initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

Skills

Supervisory experience

Customer service

Communication

Problem-solving

Organizational skills

Education

High school diploma or GED

Tools

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping systems

Job description

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead one of our retail stores, boutiques, or donation centers, ensuring seamless operations and outstanding customer and donor experiences. Under the Site Manager, you’ll coach Ambassadors, manage opening/closing, cash handling, and drive sales, safety, and cost controls while upholding our RISE values.

This full-time role requires 2–4 years supervisory retail experience, a high school diploma or GED, and