Mission-Driven IT Support Specialist

Delphi Technologies

Ewing Township (NJ)

On-site

USD 55,000 - 74,000

Full time

14 days+

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Job summary

Catholic Charities, Diocese of Trenton seeks an IT Support Specialist to maintain computer/network connectivity, hardware, software, and systems. Responsibilities include help desk support, on-site and remote issue resolution, and collaboration with vendors.

The role is based in Ewing, NJ with a 35-hour work week and a $65,000 salary. Essential duties involve configuring and maintaining computers, ensuring secure access, and supporting end-users and web-based applications.

Qualifications

A.S. degree in computer technology or B.S. degree with related experience.
Working knowledge of MS Windows operating systems and MS Office.
Valid NJ driver’s license.

Responsibilities

Respond to help desk requests and provide high level customer service and support.
Assess and resolve computer-related issues; troubleshoot hardware and software problems.
Coordinate with vendor support for agency software needs and issues.
Monitor and manage the help desk ticket queue; log problems and resolutions.
Set up and troubleshoot network printers, workstations, and internet access.
Configure and maintain agency computers and related equipment; ensure network access.
Establish and maintain user accounts and access to agency networks and directories.
Maintain data connectivity between end-users and web-based applications.
Assist IT Manager with administrative duties in the IT department.