IT Support Specialist

Delphi Technologies; Ewing Township (NJ); On-site; USD 55,000 - 74,000; Full time

Job summary

Catholic Charities, Diocese of Trenton seeks an IT Support Specialist to maintain computer/network connectivity, hardware, software, and systems. Responsibilities include help desk support, on-site and remote issue resolution, and collaboration with vendors.

The role is based in Ewing, NJ with a 35-hour work week and a $65,000 salary. Essential duties involve configuring and maintaining computers, ensuring secure access, and supporting end-users and web-based applications.

Qualifications

• A.S. degree in computer technology or B.S. degree with related experience.
• Working knowledge of MS Windows operating systems and MS Office.
• Valid NJ driver’s license.

Responsibilities

• Respond to help desk requests and provide high level customer service and support.
• Assess and resolve computer-related issues; troubleshoot hardware and software problems.
• Coordinate with vendor support for agency software needs and issues.
• Monitor and manage the help desk ticket queue; log problems and resolutions.
• Set up and troubleshoot network printers, workstations, and internet access.
• Configure and maintain agency computers and related equipment; ensure network access.
• Establish and maintain user accounts and access to agency networks and directories.
• Maintain data connectivity between end-users and web-based applications.
• Assist IT Manager with administrative duties in the IT department.

Skills

Help desk

Windows OS

Customer service

Education

A.S. degree in computer technology

B.S. degree in computer technology

Tools

MS Windows

Printers

Networking hardware

Job description

About the Organization Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, rewarding career, competitive salaries, and comprehensive benefit programs. Some of our benefits include: generous paid holidays, vacation, and sick time; Employee Assistance Program, excellent health & pension plans; Public Student Loan Forgiveness program; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affimation Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance.

To learn more about the agency, please visit our website at: www.catholiccharitiestrenton.org. For frequently asked questions, please click here: https://www.catholiccharitiestrenton.org/careers/frequently-asked-questions/

Req Number IT -26-00001

Location CAS - IT (Ewing, NJ) MTV

Full-Time/Part-Time Full-Time

Number of Openings 1

Category IT

Description

JOB SUMMARY

Supports all aspects of the agency'scomputer/network connectivity, hardware, software and systems maintenance. Resolve computer issues via remote access or direct on-site support.

ESSENTIAL FUNCTIONS

• Assist internal staff and provide a high level of customer service and support as it relates to responding to help desk requests.
• Assess and resolve all computer related issues, troubleshoot, and deliver solutions to common hardware and software problems.
• Work with vendor's support team to troubleshoot and resolve issues for agency software needs.
• Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket.
• Set-up and troubleshoot network printers, workstations, and internet access.
• Work independently, perform troubleshooting research, take and recommend appropriate actions with minimal supervision.
• Configures, installs and maintains all agency computers and related equipment such as: desktop computers, printers, switches, hubs, network interface, cabling. Client for MS networks and internet connectivity.
• Establishes and maintains user accesses to agency networks and directories.
• Maintain the exchange of data/connectiviity between end-users and web-based applications.
• Create and maintain various user accounts, rights, and file access.
• Assist IT Manager with administrative and/or other duties of the IT department

OTHER DUTIES: As assigned

SUPERVISORY REQUIREMENTS: None

Position Requirements

MINIMUM QUALIFICATIONS

• A.S. degree in computer technology and 3years of related work experience or B.S. degree in computer technology and 2years of related work experience preferred.
• Working knowledge of all MS Windows operating systems and MS Office.

LICENSES/CERTIFICATIONS NEEDED: Valid NJ driver’s license.

Exempt/Non-Exempt Non-Exempt

Weekly Work Hours 35

Proposed Salary $65,000

Schedule Monday- Friday 9:30 AM to 4:30 PM

This position is currently accepting applications.