IT Specialist II

New Hampshire Catholic Charities Inc; Manchester (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare plan with HRA

Medical, dental, and vision coverage

Additional pay for other employer plan

Short-term disability & life insurance

Flexible Spending Account

401K with 3% employer contribution

Job summary

New Hampshire Catholic Charities Inc is seeking a full-time IT Specialist to join our dedicated team in Manchester, NH. This role manages and monitors on-premise and cloud IT infrastructure, provides 1st level end-user support, and helps maintain security standards across systems.

Responsibilities include installing and maintaining servers, networks, VoIP, and virtualization solutions, while creating documentation and partnering with vendors.

Qualifications

• Requires an Associate degree in IT or equivalent
• 2+ years of IT infrastructure experience (networks, servers, storage)
• Solid knowledge of Microsoft products and server OS (2012/2019, AD, M365)
• Networking skills (switching/routing, VLANs, TCP/IP, VPNs)
• VMware/VDI experience; Veeam software; VoIP; MDM; security best practices

Responsibilities

• Install, configure, test, and maintain IT systems and applications
• Manage user environments: desktops, profiles, software delivery
• Assist users with access to network resources and software
• Create/update IT documentation and procedures
• Champion IT standards, security, and procedures
• Coordinate with vendors and colleagues on projects and training

Skills

Customer orientation

Analytical skills

Communication & presentation

Problem solving

Education

Associates Degree in Information Technology

Tools

Active Directory

Microsoft 365

VMware Horizon

Veeam

VoIP

Job description

atholic Charities New Hampshire is looking for a full-time IT Specialist to join our team of dedicated professionals. At Catholic Charities, we strive to provide person-centered services to strengthen New Hampshire families and build independence. We respond to those in need by offering programs that heal, comfort and empower.

The IT Specialist is responsible for managing and monitoring computer systems, servers, printers, storage, network and telephony infrastructures on premise and cloud based. They are also responsible for providing 1st level IT user support.

Full time Benefits

• Outstanding and affordable healthcare plan options with a Health Reimbursement Arrangement (HRA) to reimburse most of your out of pocket expenses.
• Comprehensive medical, dental, and vision coverage
• Earn additional pay of $2400 per year, if you are enrolled in another employer-sponsored health insurance plan
• Critical illness, accident, long-term disability, legal plan and pet insurance available
• Company-paid short-term disability and life insurance
• Flexible Spending Account
• 401K Plan, with 3% automatic employer contribution (after 1 year of employment)

Job duties

• Install, configure, test, and maintain systems, application software, system management tools and systems integrations
• User environment management, including desktops/laptops, profile management, software delivery, etc.
• Respond to the needs and questions of users concerning their access to resources on the network and the operation of various software programs
• Create and/or update documentation concerning IT systems and IT procedures
• Champion IT standards, procedures, policies, and best practices
• Communicate standards of use of operations and security of network, personal computers, and data
• Liaise and partner with vendors and coworkers to ensure proper execution of IT related projects, initiatives and training.

Job Requirements

• Associates Degree in Information Technology (IT) or comparable degree
• 2+ years operational experience in IT Infrastructure (network, server, storage administration)
• Solid working knowledge in Microsoft products (Microsoft certified preferred)
• Microsoft server operating systems – 2012, 2019, Active Directory, Microsoft 365
• Networking: switching and routing, VLANS, TCP/IP, VPNs
• VMware virtualization and Horizon VDI
• Veeam Software
• VoIP phone system
• Mobile Device Management
• Strong knowledge of information security threats, vulnerability management, and associated operational best practices.
• IT security certification, preferred.
• Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions)
• Good analytical, communication, and presentation skills
• Drive for excellence in own work and cooperation with customers/ colleagues/ employees
• Efficient and resilient working style (e.g. priority setting, absorb pressure)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin, marital or familial status, age or mental or physical handicap

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.