Mission-Driven IT Help Desk Specialist

Diocese of Green Bay; Green Bay (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Vacations and Holidays

Retirement Plan

Short & Long Term Disability Insurance

Professional Development

Health Spending Accounts

Job summary

Diocese of Green Bay is seeking an IT Support Specialist-Help Desk to maintain diocesan computer systems, provide user software support, and train staff. You will assist users, manage logins, perform upgrades, and address technical questions. The role requires an Associate degree in IT or equivalent and 3–5 years in IT support.

Ideal candidates communicate clearly, manage tasks efficiently, and collaborate with other departments while maintaining confidentiality and a service-oriented mindset.

Qualifications

• Associate Degree in Information Technology field or equivalent.
• 3-5 years’ experience working in an IT business environment.

Responsibilities

• Maintains technological aspects of diocesan computer systems with a primary responsibility for user software/technology support and training.
• Responsible for assisting diocesan users. Answer program questions, maintenance, user logins and upgrades.

Skills

User support

Technical training

Customer service

Communication skills

Analytical thinking

Time management

Teamwork

Problem solving

Adaptability

Education

Associate degree in IT or equivalent

Tools

Microsoft O365

Windows 10/11

Job description

Diocese of Green Bay is seeking an IT Support Specialist-Help Desk to maintain diocesan computer systems, provide user software support, and train staff. You will assist users, manage logins, perform upgrades, and address technical questions. The role requires an Associate degree in IT or equivalent and 3–5 years in IT support.

Ideal candidates communicate clearly, manage tasks efficiently, and collaborate with other departments while maintaining confidentiality and a service-oriented mindset.