IT Support Specialist-Help Desk

Diocese of Green Bay; Green Bay (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Vacations and Holidays

Retirement Plan

Short & Long Term Disability Insurance

Professional Development

Health Spending Accounts

Job summary

Diocese of Green Bay is seeking an IT Support Specialist-Help Desk to maintain diocesan computer systems, provide user software support, and train staff. You will assist users, manage logins, perform upgrades, and address technical questions. The role requires an Associate degree in IT or equivalent and 3–5 years in IT support.

Ideal candidates communicate clearly, manage tasks efficiently, and collaborate with other departments while maintaining confidentiality and a service-oriented mindset.

Qualifications

• Associate Degree in Information Technology field or equivalent.
• 3-5 years’ experience working in an IT business environment.

Responsibilities

• Maintains technological aspects of diocesan computer systems with a primary responsibility for user software/technology support and training.
• Responsible for assisting diocesan users. Answer program questions, maintenance, user logins and upgrades.

Skills

User support

Technical training

Customer service

Communication skills

Analytical thinking

Time management

Teamwork

Problem solving

Adaptability

Education

Associate degree in IT or equivalent

Tools

Microsoft O365

Windows 10/11

Job description

Every role helps strengthen parishes, schools, ministries, and communities across Northeast Wisconsin.

Explore a career with the Diocese of Green Bay and become part of a mission that transforms lives. Join a team where your work has purpose, your faith can flourish, and your contributions make a lasting impact.

Questions? Contact the Office of Human Resources at: 920-272-8200 .

Meaningful Work Starts Here.

Benefits That Support You

Offered to full‑time and primary employees.

Medical, Dental and Vision Insurance

Paid Vacations and Holidays

Retirement Plan

Short & Long Term Disability Insurance

Professional Development

Health and Flexible Spending Accounts

Life at the Diocese

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Position:IT Support Specialist-Help Desk

Maintains technological aspects of diocesan computer systems with a primary responsibility for user software/technology support and training. Responsible for assisting diocesan users. Answer program questions, maintenance, user logins and upgrades.

MINIMUM KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED:

“Embrace the mission and vision of the Catholic Diocese of Green Bay and work in accordance with Catholic Teachings and the moral and ethical values of the Catholic Church.”

• Associate Degree in Information Technology field or equivalent.
• 3-5 years’ experience working in an IT business environment.
• Excellent knowledge of software such as Microsoft O365, Windows 10 and Windows 11.
• Computer hardware setup and configuration.
• Must have a valid driver’s license.
• Verbal and written communications.
• Planning, organization, and deployment.
• Microsoft software Windows 10, Windows 11, and Office 365.
• User training and follow up.
• Understanding of user perspectives and ability to suggest effective solutions.
• Analytical.
• Considerable ability to coordinate multiple tasks at once.
• Customer service skills to interact professionally and positively with employees and colleagues.
• Communicate technical information to non-technical personnel.
• Willingness and desire for continuing education to maintain necessary skill level.
• Decision making.
• Time management.
• Collaborate with other department personnel.
• Detail-oriented.
• Adapt to change.
• Interpersonal relations.
• Confidentiality.
• Strategic Planning.
• Work effectively independently and in a team environment.
• Good analytical and problem-solving skills to understand various business functions and requirements.

These statements are intended to describe the general nature and level of work performed by employees assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.