Guest Registration Manager

YMCA of the Rockies; Granby (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

YMCA of the Rockies seeks a motivated Guest Registration Manager at Snow Mountain Ranch to lead the front desk team and ensure seamless guest experiences. You will train seasonal staff, oversee check-ins and billing, resolve guest concerns, and collaborate with other departments to deliver exceptional outcomes.

Evening shifts and occasional overnight coverage may be required. If you bring hospitality leadership, strong communication, and a service-driven mindset, this mountain community offers a

Qualifications

• Leadership or supervisory experience in hospitality
• Strong communication, organization, and problem-solving skills
• Ability to handle financial transactions with accuracy
• Ability to motivate a team and lead by example
• Willingness to work evenings, weekends, holidays, and some overnight shifts
• Commitment to YMCA values: Caring, Honesty, Respect, Responsibility, Faith

Responsibilities

• Lead, train, and inspire seasonal staff and volunteers to deliver outstanding guest service
• Oversee daily Front Desk operations, including check-ins, billing, and guest services
• Create a welcoming environment and resolve guest concerns
• Manage financial processes, reporting, and operational accuracy
• Collaborate with departments across the property to ensure exceptional guest experiences
• Support evening operations and provide occasional overnight Night Audit coverage

Skills

Leadership

Communication

Organization

Problem-solving

Team motivation

Flexibility

Guest service

Billing accuracy

Staff development

Tools

Billing software

Job description

Turn your passion for hospitality into a rewarding leadership opportunity in the heart of the Rocky Mountains!

YMCA of the Rockies is seeking a motivated, service-driven Guest Registration Manager to join our team at Snow Mountain Ranch! If you thrive in a fast-paced environment, enjoy leading others, and believe exceptional guest experiences begin with exceptional leadership, this could be the perfect opportunity for you.

At Snow Mountain Ranch, we're more than a destination. We're a community where breathtaking mountain scenery meets meaningful work, lasting connections, and a mission that makes a difference.

Your Opportunity to Lead

As our Guest Registration Manager, you'll play a key role in creating memorable experiences for guests while supporting and developing a dynamic Front Desk team.

In this role, you will:

• Lead, train, and inspire seasonal staff and volunteers to deliver outstanding guest service.

• Oversee daily Front Desk operations, ensuring smooth check-ins, accurate billing, and efficient guest services.

• Create a welcoming environment and confidently resolve guest concerns.

• Manage financial processes, reporting, and operational accuracy.

• Collaborate with departments across the property to ensure exceptional guest experiences.

• Support evening operations and provide occasional overnight Night Audit coverage.

What We're Looking For

We're looking for someone who brings a positive attitude, strong leadership skills, and a genuine passion for helping others.

Our ideal candidate will have:

• Previous leadership or supervisory experience, preferably in hospitality.

• Strong communication, organization, and problem-solving skills.

• Confidence handling financial transactions and attention to detail.

• The ability to motivate a team and lead by example.

• Flexibility to work evenings, weekends, holidays, and occasional overnight shifts.

• A commitment to the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith.

More Than a Job. A Place to Make an Impact.

Imagine building your career surrounded by the beauty of the Colorado Rockies while being part of an organization dedicated to strengthening communities and creating meaningful experiences.

At YMCA of the Rockies, your leadership matters, your contributions make a difference, and every day brings an opportunity to positively impact the lives of guests and fellow staff members.

Ready to Take the Next Step?

Bring your leadership skills to the mountains and help us create unforgettable guest experiences!