Guest Services Manager: Front Desk & Night Audit Lead

YMCA of the Rockies; Colorado; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Generous PTO/Vacation

YMCA Retirement Fund

Employer housing may be available

YMCA membership

Discounted childcare and camp

Discounted lodge nights

Ski and golf passes

Gearing rental discounts

Job summary

The YMCA of the Rockies, Snow Mountain Ranch in Granby, CO, seeks a Guest Registration Manager to oversee front desk operations and guest services during evening shifts.

You will supervise up to 15 seasonal staff, manage guest folios and payments, and ensure accurate reporting, with night audit responsibilities as needed.

This role supports mission-based programs and provides a path for leadership in hospitality within a faith-based organization.

Qualifications

• Associate degree in hospitality or related field preferred.
• One year of management experience in hospitality preferred.
• Effective leadership and staff development skills.

Responsibilities

• Lead front desk operations during assigned shifts.
• Supervise up to 15 seasonal staff and volunteers.
• Oversee nightly financial processes and guest folio accuracy.
• Resolve guest concerns and ensure high customer satisfaction.

Skills

Guest service leadership

Cash handling

Team supervision

Front desk operations

Time management

Education

Associate’s Degree in Hospitality or related field

Job description

The YMCA of the Rockies, Snow Mountain Ranch in Granby, CO, seeks a Guest Registration Manager to oversee front desk operations and guest services during evening shifts.

You will supervise up to 15 seasonal staff, manage guest folios and payments, and ensure accurate reporting, with night audit responsibilities as needed.

This role supports mission-based programs and provides a path for leadership in hospitality within a faith-based organization.