Mission-Driven Administrative Support Specialist

Pathwaycfc; Canton (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Pathway Caring for Children is seeking an organized Administrative Support Assistant to keep day-to-day operations running smoothly and to provide excellent service to clients, families, staff, board members, and visitors.

You will serve as a welcoming first point of contact, answer calls, assist with appointments, and support scheduling, calendars, and backfill. The role also covers general office tasks, board materials, donor records, and executive support.

Qualifications

• Two years post-secondary education or three+ years of relevant work experience.
• Strong organizational and general office skills are required.
• Proficiency in word processing and data entry; Excel experience preferred.

Responsibilities

• Serve as the welcoming first point of contact for clients, families, and visitors.
• Answer and route incoming calls and assist individuals visiting the office.
• Check in mental health clients and assist with appointment-related needs.
• Support scheduling, client appointment confirmations, provider calendars, and cancellation backfill.
• Assist with general office operations, supplies, mail, documents, equipment, and vendor coordination.
• Provide administrative support to Pathway's Mental Health team, including tracking documents, correspondence, registrations, and reports.
• Provide administrative support for Pathway's Board of Directors, including meeting materials, minutes, scheduling, electronic votes, board records, orientations, and meeting logistics.
• Assist the Executive Director with scheduling, correspondence, document preparation, and special projects.
• Complete other administrative projects and responsibilities as assigned.
• Support Community Engagement by recording check donations in Daily Cash and the donor CRM, assigning donor thank-you tasks to appropriate staff, and preparing and mailing donor acknowledgment letters.

Skills

Organizational skills

Communication skills

Data entry

Word processing

Multi-tasking

Education

Two years post-secondary education

Tools

Excel

Microsoft Word

Microsoft Access

Job description

Pathway Caring for Children is seeking an organized Administrative Support Assistant to keep day-to-day operations running smoothly and to provide excellent service to clients, families, staff, board members, and visitors.

You will serve as a welcoming first point of contact, answer calls, assist with appointments, and support scheduling, calendars, and backfill. The role also covers general office tasks, board materials, donor records, and executive support.