Mission-Critical Technical Support Engineer (Hybrid)

Illumia, LLC; Alpharetta, Northern (GA, KY); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Flexible time off

Health, dental, vision insurance

Employee assistance program (EAP)

Life Insurance/AD&D/Disability

FSA or HSA

Job summary

Illumia, LLC in Alpharetta, GA is seeking a Technical Support Engineer to diagnose and resolve complex software and hardware issues for customers in healthcare, higher education, and corporate campuses. You will collaborate across teams to deliver exceptional support and share knowledge to improve processes.

The role requires 2–4 years in technical support, strong communication, and familiarity with SQL and server environments.

Qualifications

• Practical experience in Information Technology, Engineering, or related technical field.
• 2-4 years of technical support or software troubleshooting experience.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users.
• Experience with SQL databases and basic query writing.
• Familiarity with Windows and/or Linux server environments.
• Customer service orientation with patience and empathy.
• Ability to work independently and manage multiple cases simultaneously.
• Willingness to learn new technologies and adapt to changing environments.

Responsibilities

• Troubleshoot software and hardware issues across Illumia's product portfolio for customers in healthcare, higher education, and corporate environments.
• Collaborate with internal teams to resolve escalated cases and ensure timely resolution.
• Document solutions and contribute to the knowledge base for team-wide learning and efficiency.
• Drive process improvements that enhance overall support delivery and customer satisfaction.
• Serve as a trusted technical advisor to customers in mission-critical environments across Illumia's diverse product portfolio.

Skills

IT/Engineering background

Technical support

Problem solving

Communication skills

SQL knowledge

Windows/Linux servers

Customer service

Independent work

Learning agility

Education

Bachelor's degree in Computer Science or related field

Tools

SQL databases

Job description

Illumia, LLC in Alpharetta, GA is seeking a Technical Support Engineer to diagnose and resolve complex software and hardware issues for customers in healthcare, higher education, and corporate campuses. You will collaborate across teams to deliver exceptional support and share knowledge to improve processes.

The role requires 2–4 years in technical support, strong communication, and familiarity with SQL and server environments.