Hybrid Customer Support Technician II — Troubleshooter

Planet DDS; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and 401(k) match

Life and AD&D insurance

Employee Well-Being program

Job summary

Planet DDS is seeking a Customer Support Technician II for a hybrid position in Atlanta, GA, where the successful candidate will ensure an exceptional customer experience by providing advanced technical support and resolving complex issues. A Bachelor's degree or equivalent experience and 2-4 years of product support experience are required.

This role involves troubleshooting product issues, documenting solutions, mentoring junior staff, and collaborating with teams to improve product quality and support processes. Comprehensive benefits including medical coverage and 401(k) match are offered.

Qualifications

• 2-4 years of relevant experience in technical product support.
• Ability to work independently on moderate issues and contribute to team problem-solving.
• Excellent written and verbal communication skills.

Responsibilities

• Provide support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to company products.
• Contribute to the creation and maintenance of a knowledge base.

Skills

Technical product support experience

Troubleshooting and problem-solving

Communication skills

Customer-focused accountability

Education

Bachelor's degree in a relevant field or equivalent work experience

Tools

Support tools and software

Job description

Planet DDS is seeking a Customer Support Technician II for a hybrid position in Atlanta, GA, where the successful candidate will ensure an exceptional customer experience by providing advanced technical support and resolving complex issues. A Bachelor's degree or equivalent experience and 2-4 years of product support experience are required.

This role involves troubleshooting product issues, documenting solutions, mentoring junior staff, and collaborating with teams to improve product quality and support processes. Comprehensive benefits including medical coverage and 401(k) match are offered.