Healthcare Tech Support Analyst (Hybrid)

Tenovi, an Inc. 5000 Company; Portsmouth (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Job summary

Tenovi seeks a careful and empathetic Customer Support Analyst to ensure seamless experiences for clinicians, care teams, and patients. You will handle inquiries by email, phone, and chat, troubleshoot device/software issues, and document interactions to drive service improvements.

The role collaborates with customer success, sales, marketing, and engineering to enhance the overall experience while adhering to HIPAA regulations and industry standards.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years in customer or technical support.
• Customer-centric mindset with service delivery focus.
• Excellent written and verbal communication for diverse customers (B2B & B2C).
• Strong troubleshooting and diagnostic skills.

Responsibilities

• Provide high-quality support to Tenovi clients and patients via email, phone, and chat.
• Troubleshoot and resolve issues related to Tenovi software, devices, and order logistics.
• Document interactions and track support cases to drive improvements.
• Collaborate with cross-functional teams to enhance customer experience.
• Ensure support activities comply with HIPAA and industry standards.

Skills

Customer service

Communication skills

Problem-solving

Bilingual English/Spanish

B2B/B2C interaction

Education

Bachelor's degree or equivalent experience

Job description

Tenovi seeks a careful and empathetic Customer Support Analyst to ensure seamless experiences for clinicians, care teams, and patients. You will handle inquiries by email, phone, and chat, troubleshoot device/software issues, and document interactions to drive service improvements.

The role collaborates with customer success, sales, marketing, and engineering to enhance the overall experience while adhering to HIPAA regulations and industry standards.