Hybrid Technical Support Analyst - Troubleshooter

American Bankers Insurance Company of Florida; Atlanta (GA); Hybrid; USD 51,577,000 - 99,114,000; Full time

Benefits offered by this job

Medical benefits from day one

Retirement programs

Generous PTO

Tuition reimbursement after 6 months

Job summary

Assurant is seeking a Technical Support Analyst to diagnose and resolve incidents for external customers across PCs, Apple devices, printers, cameras, and mobile devices. You will deliver high-quality customer service, own issues, and collaborate in a fast-paced environment.

The role requires a 6-month track record in technical support, familiarity with CRM and knowledge base tools, and strong communication skills. A hybrid schedule is offered in the Atlanta area, with 24/7/365 operations.

Qualifications

• 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
• Proficient in PC/Mac/Windows environments and standard business software.
• Type 30-40 WPM.

Responsibilities

• Provide high-quality technical support to diagnose and resolve incidents.
• Troubleshoot and resolve issues across PCs, Apple devices, printers, cameras, mobiles, and other devices.
• Deliver excellent customer service and own issues.
• Collaborate in a dynamic, high-energy environment.
• Escalate appropriately and assist in customer retention.

Skills

Customer service

Troubleshooting

Analytical thinking

Verbal and written communication

Bilingual Spanish/English

Education

High school diploma or GED

Bachelor’s degree preferred

Associates degree a plus

Tools

CRM

Remote diagnostic tools

Knowledge base systems

Collaboration tools

Job description

Assurant is seeking a Technical Support Analyst to diagnose and resolve incidents for external customers across PCs, Apple devices, printers, cameras, and mobile devices. You will deliver high-quality customer service, own issues, and collaborate in a fast-paced environment.

The role requires a 6-month track record in technical support, familiarity with CRM and knowledge base tools, and strong communication skills. A hybrid schedule is offered in the Atlanta area, with 24/7/365 operations.