Systems Specialist - Active TS/SCI w/Poly

General Dynamics Information Technology

Maryland

On-site

USD 75,000 - 90,000

Full time

14 days+

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Benefits offered by this job

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities including paid education

Job summary

General Dynamics Information Technology is seeking an Information Technology Support Specialist in Annapolis Junction, MD. This role requires 5+ years of related experience and a Comp TIA Security+ certification. You will provide technical support and troubleshooting for computer systems, software, and hardware. The position involves both in-person and remote assistance, critical for ensuring efficient operations. Benefits include a 401K with company match and comprehensive health packages.

Qualifications

5+ years of related experience in IT support.
Ability to install, modify, and repair hardware/software.
Maintains current knowledge of relevant technology.

Responsibilities

Provide technical support and troubleshooting to network and desktop hardware/software.
Respond to user queries either in person or over the phone.
Identify, investigate, and resolve user problems.

Skills

Technical support

Troubleshooting

Remote support tools

Knowledge of relevant technology

Education

Comp TIA Security+ Certification

Tools

Computer hardware

Software

Job description

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

WHAT YOU’LL NEED TO SUCCEED

Required Experience: 5+ years of related experience
Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
Location: On‑Site in Annapolis Junction, MD

Certification Required: Comp TIA Security+ - CompTIA

US Citizenship Required

Shift: Sunday-Thursday 11am-7pm

This position is mission essential, may include work on holidays when required.

GDIT IS YOUR PLACE